The SR_Status Dashboard consolidates all service request (SR) status-related reports, providing a real-time snapshot of request progress across multiple dimensions. This dashboard empowers service teams to monitor workloads, manage support queues efficiently, and ensure the timely resolution of service requests.
Included Reports
Request Status by Analyst
View the current status (Open, In Progress, Resolved) of requests assigned to each analyst, allowing for individual workload tracking and performance assessment.
Request Status by Workgroup
Break down request statuses by support workgroup to evaluate workload distribution and team performance across the organization.
Request Status by Category
Analyze request statuses by type (category) to detect trends and quickly identify bottlenecks within specific service areas.
Request Status by Classification
Group request statuses by classification, providing deeper insights into service trends and fulfillment patterns.
Request Status by Priority
Monitor the status of requests based on priority level to proactively address urgent or high-impact items and optimize resource allocation.