The SSO Configuration module in Apex ITSM enables secure, centralized authentication across the platform using multiple identity protocols and integration methods. It supports Forms-based authentication, SAML, and OAuth, allowing organizations to integrate seamlessly with enterprise identity providers.
With SAML-based SSO, users can authenticate via corporate Identity Providers (IdPs) such as Microsoft Entra ID (formerly Azure AD) or Okta, ensuring secure assertion-based login. OAuth integration allows delegated access and token-based authentication with providers like Google or Microsoft, enabling modern authorization flows.
For organizations requiring advanced routing or network-layer control, the SSO Config Proxy supports secure authentication handling across DMZ or multi-network environments, ensuring uninterrupted access and enhanced security posture.
Additionally, Apex ITSM supports custom SMTP configuration ("Send Mail Using Other"), allowing administrators to configure external mail servers for notifications, alerts, and workflow communications — ensuring reliable email delivery aligned with enterprise mail policies.
This flexible and scalable SSO framework ensures secure access, centralized identity management, compliance alignment, and improved user experience across the Apex ITSM application.
For more information, refer to the following:
Forms
SAML
OAuth
Configurations Proxy
Send Mail Using OAuth 2.0
User Domain Based Login