Update CIs in CMDB

You can update a Configuration Item (CI) in the CMDB if you are a Configuration Manager or user with appropriate access. Use the following API Requests to update the Configuration Item (CI) in the CMDB.

Service Name	HTTP Method
CMDB_CreateOrUpdateCIDetails	POST

Below are the sample requests for different CIs.

Server CI

Multivalued Server CI

Network Device CI

Multivalued Network Device CI

Desktop CI

Multivalued Desktop CI

CI with Both Single and Multi Valued

Sample Request

{
    "ServiceName": "CMDB_CreateOrUpdateCIDetails",
    "objCommonParameters": {
        "_ProxyDetails": {
            "Password": "test@123",
            "ProxyID": 0,
            "ReturnType": "JSON",
            "UserName": "john@xyz.com"
        },
        "_CMDBDetails": {
            "Configuration_Id": 372,
            "InstanceName": "Info",
            "Device_Host_Name": "Device1234567895588",
            "Serial_No": "SerNoin9012345789014408",
            "Owner_Workgroup_Name": "IT Servicedesk",
            "Owner_Name": "john@xyz.com",
            "Managed_By": "IT Servicedesk",
            "Classification": "Storage\\HDD Storage",
            "Status": "Development",
            "LifeCycleStatus": "Design",
            "Criticality_Name": "high",
            "Customer": "XYZ",
            "VendorName": "Lenovo",
            "LocationName": "Bangalore",
            "Make": "HP",
            "Mac_Address": "3E:45:DT:G6",
            "Model_No": "VMware",
            "SkipCR_CI_Update": true,
            "CustomFields": [
                {
                    "GroupName": "Default Group",
                    "ID": "0",
                    "Name": "HDD Name",
                    "Value": "Segate",
                    "TabName": "HDD Type"
                },
                {
                    "GroupName": "HDD TAB",
                    "ID": "0",
                    "Name": "Remarks",
                    "Value": "TestWithTab",
                    "TabName": "HDD Type"
                },
                {
                    "GroupName": "Addn Group",
                    "ID": "0",
                    "Name": "Remarks",
                    "Value": "Addtional Info attribute",
                    "TabName": "Additional Information"
                }
            ],
            "MVCustomFields": [
                {
                    "AttributeValues": [
                        {
                            "GroupName": "HDD DETAILS",
                            "ID": "0",
                            "AttributeSource": "HDD Size",
                            "Value": "250GB",
                            "TabName": "HDD Tab"
                        },
                        {
                            "GroupName": "HDD DETAILS",
                            "ID": "0",
                            "AttributeSource": "Manufacturer",
                            "Value": "Lenovo",
                            "TabName": "HDD Tab"
                        }
                    ],
                    "RowID": 1
                }
            ]
        }
    }
}

Request Parameters

Configuration_Id	INTEGER	Unique Identification number of the Configuration Item.	FALSE
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Location of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
SkipCR_CI_Update	BOOLEAN	Specify the value to update the CI with CR or not. If the value is true, the CR will not get updated with the CI. If the value is false, the CR will get updated with the CI.	FALSE
CustomFields	ARRAY	Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value	FALSE
MVCustomFields	ARRAY	Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value	FALSE

Sample Request

{
  "Errors": "APIKey and AuthType both are mandatory.",
  "Message": "",
  "Output": "",
  "TokenID": null,
  "OrgID": 0,
  "OutputObject": null,
  "OutputID": 0,
  "Input": "Device Host Name: "
}

Sample Request

{
  "ServiceName": "CMDB_CreateOrUpdateCIDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "APIKey": ""
    },
    "_CMDBDetails": {
      "Configuration_Id": 0,
      "InstanceName": "",
      "Device_Host_Name": "",
      "Serial_No": "",
      "Owner_Workgroup_Name": "",
      "Owner_Name": "",
      "Managed_By": "",
      "Classification": "",
      "Status": "",
      "LifeCycleStatus": "",
      "Criticality_Name": "",
      "Customer": "",
      "Active": 0,
      "VendorName": "",
      "LocationName": "",
      "Make": "",
      "Mac_Address": "",
      "IPAddress": "",
      "Model_No": "",
      "Rack": "",
      "Warranty": "",
      "Annual_Maintains_Contract": "",
      "Version": "1.0",
      "Description": "",
      "Remarks": "",
      "Test_Plan_Mandatory": true,
      "Purchase_Order_No": "",
      "Desktop_IpAddress": "",
      "Desktop_CPU": "",
      "Desktop_Hard_Disk_Drive": "",
      "Desktop_RAM": "",
      "Desktop_NIC": "",
      "Desktop_NETWORK": "",
      "Desktop_OPERATING_SYSTEM": "",
      "Desktop_SERVICE_PACK": "",
      "Desktop_INSTALLED_APPLICATIONS": "",
      "Desktop_PATCHES": "",
      "MVCustomFields": [
        {
          "AttributeValues": [
            {
              "GroupName": "",
              "ID": "0",
              "AttributeSource": "",
              "Value": ""
            },
            {
              "GroupName": "",
              "ID": "0",
              "AttributeSource": "",
              "Value": ""
            }
          ],
          "RowID": 1
        },
        {
          "AttributeValues": [
            {
              "GroupName": "",
              "AttributeSource": "",
              "Value": ""
            },
            {
              "GroupName": "",
              "AttributeSource": "",
              "Value": ""
            }
          ],
          "RowID": 2
        }
      ]
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Configuration_Id	INTEGER	Unique Identification number of the Configuration Item.	FALSE
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
Active	INTEGER	Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application.	FALSE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Location of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
IPAddress	STRING	IP address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
Rack	STRING	Rack name to install the CI.	FALSE
Warranty	STRING	Warranty conditions for the CI.	FALSE
Annual_Maintains_Contract	STRING	Annual Maintenance Contract set for the CI.	FALSE
Version	STRING	Version details of the CI.	FALSE
Description	STRING	Description for the CI.	FALSE
Remarks	STRING	Remarks, if any.	FALSE
Test_Plan_Mandatory	BOOLEAN	Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR.	FALSE
Purchase_Order_No	STRING	Order number of the purchase.	FALSE
Desktop_IpAddress	STRING	IP Address of the Desktop.	FALSE
Desktop_CPU	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive.	FALSE
Desktop_Hard_Disk_Drive	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive.	FALSE
Desktop_RAM	STRING	Specify the speed of RAM.	FALSE
Desktop_NIC	STRING	Details of the network card.	FALSE
Desktop_NETWORK	STRING	Details of the network that is connected to the CI.	FALSE
Desktop_OPERATING_SYSTEM	STRING	Details of the operating system that is installed on the CI.	FALSE
Desktop_SERVICE_PACK	STRING	Details of the Service packs that are installed on the CI.	FALSE
Desktop_INSTALLED_APPLICATIONS	STRING	Details of the software applications that are installed on the CI.	FALSE
Desktop_PATCHES	STRING	Details of the patches of the software application.	FALSE
MVCustomFields	ARRAY	Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value	FALSE

Sample Request

{
  "Errors": "APIKey and AuthType both are mandatory.",
  "Message": "",
  "Output": "",
  "TokenID": null,
  "OrgID": 0,
  "OutputObject": null,
  "OutputID": 0,
  "Input": "Device Host Name: "
}

Sample Request

{
  "ServiceName": "CMDB_CreateOrUpdateCIDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "APIKey": ""
    },
    "_CMDBDetails": {
      "Configuration_Id": 0,
      "InstanceName": "",
      "Device_Host_Name": "",
      "Serial_No": "",
      "Owner_Workgroup_Name": "",
      "Owner_Name": "",
      "Managed_By": "",
      "Classification": "",
      "Status": "",
      "LifeCycleStatus": "",
      "Criticality_Name": "",
      "Customer": "",
      "Active": 0,
      "VendorName": "",
      "LocationName": "",
      "Make": "",
      "Mac_Address": "",
      "IPAddress": "",
      "Model_No": "",
      "Rack": "",
      "Warranty": "",
      "Annual_Maintains_Contract": "",
      "Version": "1.0",
      "Description": "",
      "Remarks": "",
      "Test_Plan_Mandatory": true,
      "Purchase_Order_No": "",
      "Desktop_IpAddress": "",
      "Desktop_CPU": "",
      "Desktop_Hard_Disk_Drive": "",
      "Desktop_RAM": "",
      "Desktop_NIC": "",
      "Desktop_NETWORK": "",
      "Desktop_OPERATING_SYSTEM": "",
      "Desktop_SERVICE_PACK": "",
      "Desktop_INSTALLED_APPLICATIONS": "",
      "Desktop_PATCHES": "",
      "CustomFields": [
        {
          "GroupName": "",
          "ID": "0",
          "Name": "",
          "Value": ""
        },
        {
          "GroupName": "",
          "ID": "0",
          "Name": "",
          "Value": ""
        }
      ]
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Configuration_Id	INTEGER	Unique Identification number of the Configuration Item.	FALSE
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
Active	INTEGER	Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application.	FALSE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Location of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
IPAddress	STRING	IP address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
Rack	STRING	Rack name to install the CI.	FALSE
Warranty	STRING	Warranty conditions for the CI.	FALSE
Annual_Maintains_Contract	STRING	Annual Maintenance Contract set for the CI.	FALSE
Version	STRING	Version details of the CI.	FALSE
Description	STRING	Description for the CI.	FALSE
Remarks	STRING	Remarks, if any.	FALSE
Test_Plan_Mandatory	BOOLEAN	Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR.	FALSE
Purchase_Order_No	STRING	Order number of the purchase.	FALSE
Desktop_IpAddress	STRING	IP Address of the Desktop.	FALSE
Desktop_CPU	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive.	FALSE
Desktop_Hard_Disk_Drive	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive.	FALSE
Desktop_RAM	STRING	Specify the speed of RAM.	FALSE
Desktop_NIC	STRING	Details of the network card.	FALSE
Desktop_NETWORK	STRING	Details of the network that is connected to the CI.	FALSE
Desktop_OPERATING_SYSTEM	STRING	Details of the operating system that is installed on the CI.	FALSE
Desktop_SERVICE_PACK	STRING	Details of the Service packs that are installed on the CI.	FALSE
Desktop_INSTALLED_APPLICATIONS	STRING	Details of the software applications that are installed on the CI.	FALSE
Desktop_PATCHES	STRING	Details of the patches of the software application.	FALSE
CustomFields	ARRAY	Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value	FALSE

Sample Request

{
  "Errors": "APIKey and AuthType both are mandatory.",
  "Message": "",
  "Output": "",
  "TokenID": null,
  "OrgID": 0,
  "OutputObject": null,
  "OutputID": 0,
  "Input": "Device Host Name: "
}

Sample Request

{
  "ServiceName": "CMDB_CreateOrUpdateCIDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "APIKey": ""
    },
    "_CMDBDetails": {
      "Configuration_Id": 0,
      "InstanceName": "",
      "Device_Host_Name": "",
      "Serial_No": "",
      "Owner_Workgroup_Name": "",
      "Owner_Name": "",
      "Managed_By": "",
      "Classification": "",
      "Status": "",
      "LifeCycleStatus": "",
      "Criticality_Name": "",
      "Customer": "",
      "Active": 1,
      "VendorName": "",
      "LocationName": "",
      "Make": "",
      "Mac_Address": "",
      "IPAddress": "",
      "Model_No": "",
      "Rack": "",
      "Warranty": "",
      "Annual_Maintains_Contract": "",
      "Version": "",
      "Description": "",
      "Remarks": "",
      "Test_Plan_Mandatory": true,
      "Purchase_Order_No": "",
      "Network_IpAddress": "",
      "Network_SUBNET_MASK": "",
      "Network_GATEWAY": "",
      "Network_NO_OF_SLOTS": 0,
      "Network_SLOT_NUMBERS": "",
      "Network_PORTS": "",
      "Network_CARD_TYPE": "",
      "Network_VLAN": "",
      "Network_FLASH_MEMORY": "",
      "Network_DRAM_MEMORY": "",
      "Network_IOS_SOFTWARE": "",
      "Network_ACCESS_LIST": "",
      "Network_ROUTES": "",
      "Network_A_END_DESCRIPTION": "",
      "Network_A_END_IP_ADDRESS": "",
      "Network_B_END_DESCTIPTION": "",
      "Network_B_END_IP_ADDRESS": "",
      "Network_CIRCUIT_ID": "",
      "MVCustomFields": [
        {
          "AttributeValues": [
            {
              "GroupName": "",
              "ID": "0",
              "AttributeSource": "",
              "Value": ""
            },
            {
              "GroupName": "",
              "ID": "0",
              "AttributeSource": "",
              "Value": ""
            }
          ],
          "RowID": 1
        },
        {
          "AttributeValues": [
            {
              "GroupName": "",
              "AttributeSource": "",
              "Value": ""
            },
            {
              "GroupName": "",
              "AttributeSource": "",
              "Value": ""
            }
          ],
          "RowID": 2
        }
      ]
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Configuration_Id	INTEGER	Unique Identification number of the Configuration Item.	FALSE
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
Active	INTEGER	Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application.	FALSE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Location of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
IPAddress	STRING	IP address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
Rack	STRING	Rack name to install the CI.	FALSE
Warranty	STRING	Warranty conditions for the CI.	FALSE
Annual_Maintains_Contract	STRING	Annual Maintenance Contract set for the CI.	FALSE
Version	STRING	Version details of the CI.	FALSE
Description	STRING	Description for the CI.	FALSE
Remarks	STRING	Remarks, if any.	FALSE
Test_Plan_Mandatory	BOOLEAN	Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR.	FALSE
Purchase_Order_No	STRING	Order number of the purchase.	FALSE
Network_IpAddress	STRING	IP Address of the Network.	FALSE
Network_SUBNET_MASK	STRING	Subnet mask to configure the CI.	FALSE
Network_GATEWAY	STRING	Specify the Gateway number.	FALSE
Network_NO_OF_SLOTS	STRING	Number of slots available in the respective card.	FALSE
Network_SLOT_NUMBERS	STRING	Slot number of the CI.	FALSE
Network_PORTS	STRING	Number of ports available in the CI.	FALSE
Network_CARD_TYPE	STRING	Type of the card.	FALSE
Network_VLAN	STRING	Specify the VLAN.	FALSE
Network_FLASH_MEMORY	STRING	Details of the FLASH memory.	FALSE
Network_DRAM_MEMORY	STRING	Details of the DRAM memory.	FALSE
Network_IOS_SOFTWARE	STRING	Specify the details, if any.	FALSE
Network_ACCESS_LIST	STRING	Details of the access, if any.	FALSE
Network_ROUTES	STRING	Details of the route, if any.	FALSE
Network_A_END_DESCRIPTION	STRING	Specify the start point details.	FALSE
Network_A_END_IP_ADDRESS	STRING	Specify the start point IP.	FALSE
Network_B_END_DESCTIPTION	STRING	Specify the end point details.	FALSE
Network_B_END_IP_ADDRESS	STRING	Specify the end point IP.	FALSE
Network_CIRCUIT_ID	STRING	Unique identification number of the circuit.	FALSE
MVCustomFields	ARRAY	Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value	FALSE

Sample Request

{
  "ServiceName": "CMDB_CreateOrUpdateCIDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXX",
      "ProxyID": 0,
      "OrgID": "1",
      "ReturnType": "JSON"
    },
    "_CMDBDetails": {
      "InstanceName": "IT",
      "Device_Host_Name": "Cisco Router 267",
      "Serial_No": "CiscoBLR02",
      "Owner_Workgroup_Name": "Network",
      "Owner_Name": "John@xyz.com",
      "Managed_By": "Network",
      "Classification": "Network Device\\Network",
      "Status": "Production",
      "LifeCycleStatus": "Design",
      "Criticality_Name": "Critical",
      "Customer": "Volkswagen Infotainment",
      "VendorName": "Cisco",
      "LocationName": "Bangalore",
      "Make": "Cisco",
      "Mac_Address": "AB:CD:65:45:GV",
       "IPAddress": "",
      "Model_No": "Cisco 1200",
      "Rack": "Rack1",
      "Warranty": "2018-04-30",
      "Annual_Maintains_Contract": "Contract",
      "Version": "1.0",
      "Description": "CI Created for NETWROK Devices",
      "Remarks": "CI Created for NETWROK Devices",
      "Test_Plan_Mandatory": true,
      "Purchase_Order_No": "PO123",
      "Network_IpAddress": "20.10.1.2",
      "Network_SUBNET_MASK": "255.255.255.0",
      "Network_GATEWAY": "20.10.8.154",
      "Network_NO_OF_SLOTS": "2",
      "Network_SLOT_NUMBERS": "2",
      "Network_PORTS": "20",
      "Network_CARD_TYPE": "NIC",
      "Network_VLAN": "10",
      "Network_FLASH_MEMORY": "2",
      "Network_DRAM_MEMORY": "2",
      "Network_IOS_SOFTWARE": "Cisco",
      "Network_ACCESS_LIST": "ACL",
      "Network_ROUTES": "20",
      "Network_A_END_DESCRIPTION": "NETWROK A DESCRIPTION",
      "Network_A_END_IP_ADDRESS": "Network A IP Address",
      "Network_B_END_DESCTIPTION": "NETWROK B DESCRIPTION",
      "Network_B_END_IP_ADDRESS": "Network B IP Address",
      "Network_CIRCUIT_ID": "CircuitID",
      "CustomFields": [
        {
          "GroupName": "IOS and Monitoring details",
          "ID": "0",
          "Name": "IOS Version",
          "Value": "5.6"
        },
        {
          "GroupName": "IOS and Monitoring details",
          "ID": "0",
          "Name": "Solarwinds Link",
          "Value": "http://symphonysummit.com"
        }
      ]
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Location of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
IPAddress	STRING	IP address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
Rack	STRING	Rack name to install the CI.	FALSE
Warranty	STRING	Warranty conditions for the CI.	FALSE
Annual_Maintains_Contract	STRING	Annual Maintenance Contract set for the CI.	FALSE
Version	STRING	Version details of the CI.	FALSE
Description	STRING	Description for the CI.	FALSE
Remarks	STRING	Remarks, if any.	FALSE
Test_Plan_Mandatory	BOOLEAN	Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR.	FALSE
Purchase_Order_No		Order number of the purchase.	FALSE
Network_IpAddress	STRING	IP Address of the Network.	FALSE
Network_SUBNET_MASK	STRING	Subnet mask to configure the CI.	FALSE
Network_GATEWAY	STRING	Specify the Gateway number.	FALSE
Network_NO_OF_SLOTS	STRING	Number of slots available in the respective card.	FALSE
Network_SLOT_NUMBERS	STRING	Slot number of the CI.	FALSE
Network_PORTS	STRING	Number of ports available in the CI.	FALSE
Network_CARD_TYPE	STRING	Type of the card.	FALSE
Network_VLAN	STRING	Specify the VLAN.	FALSE
Network_FLASH_MEMORY	STRING	Details of the FLASH memory.	FALSE
Network_DRAM_MEMORY	STRING	Details of the DRAM memory.	FALSE
Network_IOS_SOFTWARE	STRING	Specify the details, if any.	FALSE
Network_ACCESS_LIST	STRING	Details of the access, if any.	FALSE
Network_ROUTES	STRING	Details of the route, if any.	FALSE
Network_A_END_DESCRIPTION	STRING	Specify the start point details.	FALSE
Network_A_END_IP_ADDRESS	STRING	Specify the start point IP.	FALSE
Network_B_END_DESCTIPTION	STRING	Specify the end point details.	FALSE
Network_B_END_IP_ADDRESS	STRING	Specify the end point IP.	FALSE
Network_CIRCUIT_ID	STRING	Unique identification number of the circuit.	FALSE
CustomFields	ARRAY	Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value	FALSE

Sample Request

{
  "Errors": "",
  "Message": "",
  "OrgID": 0,
  "Output": "CI Created successfully, reference CI ID: 9631",
  "OutputObject": null,
  "TokenID": null
}

Sample Request

{
  "ServiceName": "CMDB_CreateOrUpdateCIDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXX",
      "ProxyID": 0,
      "OrgID": "1",
      "ReturnType": "JSON"
    },
    "_CMDBDetails": {
      "Configuration_Id": 9630,
      "InstanceName": "IT",
      "Device_Host_Name": "Server269",
      "Serial_No": "m123-1212-cu44-4n8j",
      "Owner_Workgroup_Name": "Database",
      "Owner_Name": "John@xyz.com",
      "Managed_By": "Database",
      "Classification": "Server\\Wintel Server",
      "Status": "Production",
      "LifeCycleStatus": "Design",
      "Criticality_Name": "Critical",
      "Customer": "Volkswagen Infotainment",
      "VendorName": "IBM",
      "LocationName": "Bangalore",
      "Make": "Cisco",
      "Mac_Address": "3E:45:DT:G6",

       "IPAddress": "",
      "Model_No": "VMware",
      "Rack": "Rack1",
      "Warranty": "2018-04-30",
      "Annual_Maintains_Contract": "Contract",
      "Version": "1.0",
      "Description": "CI Created for Server",
      "Remarks": "CI Created for Server",
      "Test_Plan_Mandatory": true,
      "Purchase_Order_No": "PO123",
      "Server_IpAddress": "10.7.51.2",
      "Server_CPU": "8 Core Processor",
      "Server_Hard_Disk_Drive": "80 GB",
      "Server_RAM": "8 GB RAM",
      "Server_NIC": "2",
      "Server_NETWORK": "LAN",
      "Server_RAID_LEVEL": "1",
      "Server_RAID_CARD": "2",
      "Server_BACKUP_STATE": true,
      "Server_BACKUP_DETAILS": "Back up on secondary",
      "Server_OPERATING_SYSTEM": "Windows 2016 Standard",
      "Server_SERVICE_PACK": "SP 1",
      "Server_INSTALLED_APPLICATIONS": "Windows",
      "Server_PATCHES": "Windows",
      "MVCustomFields": [
        {
          "AttributeValues": [
            {
              "GroupName": "Patch information window.",
              "ID": "0",
              "AttributeSource": "Environment",
              "Value": "Development"
            },
            {
              "GroupName": "Patch information window.",
              "ID": "0",
              "AttributeSource": "Patching Plan",
              "Value": "Annual"
            }
          ],
          "RowID": 1
        },
        {
          "AttributeValues": [
            {
              "GroupName": "Patch information window.",
              "AttributeSource": "Environment",
              "Value": "Production"
            },
            {
              "GroupName": "Patch information window.",
              "AttributeSource": "Patching Plan",
              "Value": "Monthly"
            }
          ],
          "RowID": 2
        }
      ]
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Configuration_Id	INTEGER	Unique Identification number of the Configuration Item.	FALSE
InstanceName	STRING	Name of the Instance. For Example: Info	TRUE
Device_Host_Name	STRING	Unique name of the Device or the Host.	TRUE
Serial_No	STRING	Unique Serial number of the CI.	TRUE
Owner_Workgroup_Name	STRING	Specify the name of the person who heads the Workgroup.	TRUE
Owner_Name	STRING	Owner of the CI.	TRUE
Managed_By	STRING	Name of the Workgroup who manages the CI.	FALSE
Classification	STRING	Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent.	TRUE
Status	STRING	Status of the CI.	TRUE
LifeCycleStatus	STRING	Life cycle status of the CI.	TRUE
Criticality_Name	STRING	Name of the CI Criticality.	TRUE
Customer	STRING	Customer name of the CI.	TRUE
VendorName	STRING	Vendor name of the CI.	FALSE
LocationName	STRING	Lacation of the CI.	FALSE
Make	STRING	Make of the CI.	FALSE
Mac_Address	STRING	MAC address of the CI.	FALSE
IPAddress	STRING	IP address of the CI.	FALSE
Model_No	STRING	Model number of the CI.	FALSE
Rack	STRING	Rack name to install the CI.	FALSE
Warranty	STRING	Warranty conditions for the CI.	FALSE
Annual_Maintains_Contract	STRING	Annual Maintenance Contract set for the CI.	FALSE
Version	STRING	Version details of the CI.	FALSE
Description	STRING	Description for the CI.	FALSE
Remarks	STRING	Remarks, if any.	FALSE
Test_Plan_Mandatory	BOOLEAN	Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR.	FALSE
Purchase_Order_No	STRING	Order number of the purchase.	FALSE
Server_IpAddress	STRING	IP address of the Server.	FALSE
Server_CPU	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 8 Core Processor 3.5 GHz	FALSE
Server_Hard_Disk_Drive	STRING	Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 250 GB 5 GHz	FALSE
Server_RAM	STRING	Specify the size of RAM. For Example: 8 GB	FALSE
Server_NIC	STRING	Details of the network card. Specify the number of components.	FALSE
Server_NETWORK	STRING	Details of the network that is connected to the server. For Example: LAN WLAN	FALSE
Server_RAID_LEVEL	STRING	Details of the RAID level.	FALSE
Server_RAID_CARD	STRING	Details of the RAID card.	FALSE
Server_BACKUP_STATE	BOOLEAN	Specify if the backup is required or not.	FALSE
Server_BACKUP_DETAILS	STRING	Specify the Backup details.	FALSE
Server_OPERATING_SYSTEM	STRING	Details of the operating system that is installed on the server.	FALSE
Server_SERVICE_PACK	STRING	Details of the Service packs that are installed on the server.	FALSE
Server_INSTALLED_APPLICATIONS	STRING	Details of the software applications that are installed on the server.	FALSE
Server_PATCHES	STRING	Details of the patches of the software application.	FALSE
MVCustomFields	ARRAY	Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value	FALSE

Sample Request

{
  "Errors": "",
  "Message": "",
  "OrgID": 0,
  "Output": "Successfully updated CMDB Details for ID: 9630",
  "OutputObject": null,
  "TokenID": null
}

Documentation Index

Update CIs in CMDB

Sample Request

Request Parameters

Sample Request

Sample Request

Request Parameters

Sample Request

Sample Request

Request Parameters

Sample Request

Sample Request

Request Parameters

Sample Request

Sample Request

Request Parameters

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Sample Request