v5 connector

  • Updated on Apr 29, 2026
  • Published on Apr 20, 2026
  • 2 minute(s) read
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This section helps administrators understand which modules are supported by the Integration Hub and what types of actions and governance each module enables.

The Integration Hub provides centrally managed, out‑of‑box integrations across key Apex modules, enabling secure data exchange, workflow governance, and operational consistency.

Note

In the Aspen Q2 Release the following modules are included:

  • Knowledge Management

  • Problem Management

  • Asset Management

Supported Modules

Documentation covers Summit Integration Hub capabilities, supported modules, and defined actions for Problem, Knowledge, Asset, and Discovery modules, focusing strictly on Summit‑side behavior and excluding third‑party platform functionality.

Module

Included in Integration Hub

Incident

✅

Service Request

✅

Change Management

✅

CMDB

✅

Problem Management

✅

Knowledge Management

✅

Inventory Asset

✅

Discovered Device

✅

Discovered Device Software

✅

Refer to the following for more information about actions that are performed on each ITSM module:

Supports complete problem lifecycle management, including creation, approvals, root cause analysis (RCA), resolution, and closure.
Enables structured workflows and approval control through Integration Hub integration.

Action Category 

Supported Actions 

Create 

Create Problem Ticket 

Get 

  • Problem Record 

  • Problem approval status summary count 

Search 

Search Problem Record 

Update 

Following are the list of update actions:

  • Update Problem Record

  • Approve problem pre-authorization

  • Approve problem initial authorization

  • Set problem to pending

  • Set problem to in-progress

  • Submit problem RCA

  • Approve problem RCA

  • Review problem

  • Resolve problem

  • Close problem

  • Cancel problem

Reporting 

Problem Approval Status Summary Count

Notification 

Send Email Notification

Enables creation, approval, referral, and retrieval of knowledge base articles.
Promotes consistent knowledge sharing and governance through controlled, integrated workflows.

Action Category 

Supported Actions 

Create 

Create Knowledge Base 

Update 

  • Refer Back Knowledge Base 

  • Authorize Knowledge Base 

Get 

Knowledge Base Approver Details 

Notification 

Send Email Notification 

Provides comprehensive visibility and control over asset records, including allocation, reallocation, movement, repair, and lifecycle management.
Ensures accurate inventory tracking through integration-driven operations.

Action Category 

Supported Actions 

Create 

Inventory Asset 

Get 

Asset Details 

Update 

Following are the list of details that are performed using an update action.

  • Allocate to Single User 

  • Allocate to Multiple Users 

  • Reallocate Asset 

  • Reactivate Asset 

  • Deallocate Asset  

  • Deactivate Asset 

  • Store Move Asset 

  • Floor Move Asset 

  • Send Asset To Repair 

  • Return Asset from Repair 

  • Inventory Asset

Search 

Asset List 

Discovered Device Captures and retrieves discovered device information as part of asset discovery operations. Improves visibility into devices present in the environment for inventory accuracy and compliance. 

Discovered Device Software tracks software detected on discovered devices and maintains accurate software inventory data within the asset domain. 

Action Category

Supported Actions

Create

  • Discovered Device

  • Discovered Device Software

Update

Discovered Device

Enables creation, retrieval, updating, and tracking of incident records through the Integration Hub.

Supports operational workflows by allowing incidents to be managed and monitored across integrated systems.

Action Category

Supported Actions

Create

  • Create Incident

  • Create Incident for User

Get Record

Incident Master Data

Search

Search Incident

Notification

Send Email Notification

Update

  • Update Incident

  • Update Incident for User

Upload

Upload Attachment

Get Attachment

Download Attachment

Facilitates efficient handling of service requests, including catalog-based requests and fulfillment activities.
Ensures smooth integration of service request lifecycle operations between Summit and external platforms. 

Action Category 

Supported Actions 

Create 

  • Create Service Request 

  • Create Service Request for User 

Search 

Search Service Request 

Update 

  • Update Service Request 

  • Update Service Request for User 

Notification 

Send Email Notification 

Attachment 

  • Upload Attachment 

  • Download Attachment 

Enables seamless integration of change management operations between Apex and external platforms.
Supports controlled updates, consistent tracking, and effective cross system communication.

The Change Request capability ensures governance through end‑to‑end lifecycle actions, risk mitigation, and traceability for infrastructure and service changes.

Action Category 

Supported Actions 

Create 

Create Change Request 

Search 

Search Change Request 

Update 

Update Change Request 

Notification 

Send Email Notification 

Supports centralized management of Configuration Items (CIs), enabling accurate tracking, visibility, and lifecycle control across the IT environment.

Ensures reliable synchronization of CMDB data between Apex and external platforms to support incident, problem, and change management processes.

Action Category 

Supported Actions 

Create 

Create CI Record 

Get 

CI Record 

Update 

Update CI Record 

Notification 

Send Email Notification