A Service Automation Workflows Report is a comprehensive dashboard or document designed to monitor, track, and analyze the performance of automated processes (workflows) within a service management environment. This report is crucial for IT service management, customer support, and any business function that relies on automated ticketing and workflow systems.
To view the Service Automation Report, perform the following steps:
Log in to the Application.
Select Reports to view the reports.
Figure: ReportsSelect Service Automation to view the reports pertaining to SA.
Figure: Service AutomationSelect Service Automation Dashboard.
.png?sv=2022-11-02&spr=https&st=2026-04-18T19%3A13%3A39Z&se=2026-04-18T19%3A24%3A39Z&sr=c&sp=r&sig=D7d0ZGSPAGcv%2BvvGqwwJgn024gNnlJpwbD9AMqoolrU%3D)
Figure: DashboardsClick on the vertical ellipse
on the SA_Workflows Report in the Service Automation Dashboard page.
Upon performing this action you can view other options on the report.
Figure: Service Automation Dashboard
Select Enter fullscreen to view the report.
For other options, refer to the Field Description.
Figure: SA_Workflows Options
Field Description
The following table describes the options on the report in the SA Dashboard.
Field | Description |
|---|---|
Force Refresh | Select Force Refresh option to refresh the report. |
Enter fullscreen | Select Enter fullscreen to view the report in a full screen mode. |
View query | Select View query to view the report query in a popup. |
View as table | Select View as table to view the query in a tabular format. |
Drill to detail | Select Drill to detail to view the details at the ID level. |
Share | Click Share and select the below option:
|
Download | Click Download to export the Report to Excel or save as Image. |