Other Enhancements
- 09 Sep 2025
- 5 Minutes to read
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Other Enhancements
- Updated on 09 Sep 2025
- 5 Minutes to read
- Print
- PDF
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This page includes updates designed to improve the existing screens.
Service Automation for Change and Task Management
Overview
Change and Task Management systems are important to ensure efficient workflows within organizations.
Service Automation can be integrated to enhance these systems further. This initiative aims to streamline the process of creating and updating Change Requests (CRs) and Tasks by integrating them with Service Automation Workflows.
Service Automation Workflows can be automatically triggered whenever a CR or Task is created or updated. The changes are implemented primarily in the SymphonyAI ITSM platform.
Note
Service Automation already supports Incident Management (IM), Service Request (SR) and Work Orders integration.
Benefits
Enhanced Automation: The integration supports real-time processing and automation of workflows, making operations more efficient.
Improved Visibility: The new Orchestration tabs offer clear insights into automation workflows, allowing users to easily track the progress and status of workflow executions.
Efficiency Gains: Streamlining the process of creating and updating Change Requests (CRs) and Tasks reduces the need for manual intervention, speeding up service delivery.
Scalability: The system is designed to handle high volumes of tasks and requests efficiently, allowing it to grow and adapt to increased demand.
For more information, refer to this link.
Automation Performance Report
Overview
Service Automation Reports is an essential tool for evaluating Workflow performance and monitoring execution details. By offering valuable insights through Reporting Templates, it enables users to understand the capabilities of their automation processes and supports effective troubleshooting.
Automation Performance Report
This report offers comprehensive insights into automation performance, including completion rates, total skills and request volumes. By analyzing these metrics, users can assess automation success, adoption rates and overall capabilities.
Benefits
Improved Performance Evaluation: Provides tools to assess workflow performance and understand automation success and adoption rates.
Effective Troubleshooting: Offers detailed insights to facilitate quick identification and resolution of issues.
Data-Driven Insights: Enables informed decision-making by analyzing comprehensive metrics on completion rates, skill usage, and request volumes.
For more information, refer to this link.
Navigation to Workflow Details page by clicking Workflow Name
Across the Service Automation application, clicking a Workflow Name displays the Workflow Details page in a new tab.
Let’s see how this works on the Dashboard page.
Skill Execution Status
Navigate to Menu > Dashboard > Skill Execution Status.
The Skill Execution List pop-up is displayed.
Figure: Skill Execution Status - Skill Execution ListClick the Workflow Name hyperlink.
The Workflow Details page is displayed in a new tab.
Figure: Workflow Details page
Live Feed
Navigate to Menu > Dashboard > Live Feed.
The Live Feed pop-up is displayed.
Figure: Live Feed pop-up
Click the Workflow Name hyperlink.
The Workflow Details page is displayed in a new tab.
Figure: Workflow Details page
Let’s see how this works on the Workflow page.
Workflows - Execution History
Navigate to Menu > Workflows > Manage Workflows > Execution History.
The Execution History list page is displayed.
Figure: Execution History page
Click the Workflow Name hyperlink.
The Workflow Details page is displayed in a new tab.
Figure: Workflow Details page
Let’s see how this works on the Skills page.
Skill List - Relationship Tab
Navigate to Menu > Skills > Manage Skills > Skill List.
The Skills list page is displayed.
Figure: Skills list page
Click the Skill Name hyperlink.
The Edit Skill - Details page is displayed in a new tab.
Figure: Edit Skill - Details
Navigate to Relationship tab and click the Workflow Name hyperlink.
Figure: Relationship Tab
The Workflow Details page is displayed in a new tab.
Figure: Workflow Details page
Note
The Executions page under the Reports menu is primarily for displaying reports and does not show the Workflow Details page. As a result, the Workflow Details page enhancement will not be visible on this page.
Execution Reports – View script output with More and Download options
A new Skill Output column is added to the Reports - Executions page, providing enhanced visibility into execution results.
Users can click More to open a Details pop-up displaying additional details. Additionally, clicking Download allows users to export the skill output in .txt format for further analysis.
Navigate to Menu > Reports > View Reports > Executions.
The Executions list page is displayed.
Figure: Executions list page
Navigate to the Skill Output column to view the More and Download options.
Figure: Skill Output column with More and Download options
Note
More and Download options will be visible if the number of characters in the skill output is more than 20.
Let’s explore the two options in detail.
More 
The More option displays the complete output details of executed skills. It has a Search box to search or filter any specific information. You can further Download the details in a .txt file or Copy it for further reference.
Click the 
icon to view the More - Details pop-up.
Figure: More - Details pop-up
Download 
The Download option enables you to download the Skill Output in a .txt file format. This can be used to study or analyze the skill output or save it for future references.
Click the 
icon to download the .txt file.
Figure: Download option - .txt file download
Workflow Details page - Enhanced Begin activity properties with Workflow and Skill List Tabs
When a user clicks on the Begin activity in the Workflow Designer, the properties window will display:
Workflow Details: Displays the details of the Workflow as shown when clicked on an empty canvas.
Skills: Displays all the Skills used in the Workflow. Each Skill name is a hyperlink, which displays the respective Skill Details page.
Note
New Mode: The Skill List tab will be empty, Data is displayed only after workflow creation.
Edit Mode: Displays all used skills, including name, alias, and version. Any changes (adding/removing skills) will only reflect after saving the workflow.
Navigate to Menu > Workflows > Manage Workflows > Workflow List.
The Workflows page is displayed.Click the desired Workflow Name hyperlink. The Edit Workflow page is displayed.
Click Begin block, the Workflow Details and Skills tab is displayed to the right.
Figure: Edit Workflow - Workflow Details page
Figure: Edit Workflow - Skills page
Under the Skills segment, click the desired Alias hyperlink.
Figure: Edit Workflow - Skills (Alias) page
The Edit Skill (Skill Details) page of the selected skill is displayed in a new tab.
Figure: Edit Skill page
Minor Improvements - Workflow Details page
Reduced the activity size to allow viewing multiple skills simultaneously for better visibility.
Updated the color scheme for all activities to improve visual clarity and consistency.
Figure: Workflow Details page - Sample
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