Service Automation Documentation

Form

Create high level customizable forms using drag and drop facility. Catering beyond blank slate with the pre-defined form templates

Dynamic Groups

Feasibility provided to create flexible approval wokflows based on criteria

Notification

Streamline business operations with notifications using various mediums. Design your own notifications or experience pre-defined templates

SLA

Add value to IT operations by setting time agreements and time based control over business operations

Scheduler

Utlize Scheduler to automate iterative tasks to achieve minimal to no manual intervention

Workflow

Automate tasks using effective workflows and increase productivity to achieve ROI

Business Rule

Streamline events and communication using automated tasks

API

Design APIs for effective communication of application in and out of the system

Report

Customize reports and dashboards to provide valuable insights and analyze various aspects of the application

Themes

Define the layout and style of an entire application, by providing a comprehensive set of properties

Gateway Configuration

Experience the power of gateway to transmit notifications through various mediums

Mailbox and Parser

Design a powerful communication workflow to trigger record creation through automated process across all the modules

Holiday Calendar

Ensure SLA is calculated on Holidays which help in maintaining alignment with service agreements

Notifications and Bulletins

Configure Structure of Bulletins using Notification Designer and publish them on the Bulletins

Service Portal Designer

A one-stop solution comprising multiple widgets for users to communicate all critical information and internal services in an organization