Overview

With the increase in computational capabilities and rapid growth in software industry, technological advancement has made many processes smoother and operations quicker. On the downside, a few mundane processes still require manpower and intelligence.

Service Automation is the one-stop solution for this problem!

By automating mundane repetitive tasks, Service Automation improves efficiency, lowers cost, and improves the quality of service delivery.

To summarize, Service Automation is the process of automating a manual process or workflow without human interference to greatly reduce repetitive tasks.

Key benefits 

Figure: Service Automation- Benefits

Summit Service Automation

Figure: Summit Service Automation features

Service Automation has an open framework with support of widely used multiple scripting languages, such as PowerShell, Python, Perl, VBScript, Bash, and Batch. Thus, enabling integration with any application or system present in on-premise or on cloud.

It has an Out of Box integration with ITSM enabling automated service fulfillment (a.k.a self-service) using service request and automated remediation (a.k.a self-healing) of issues (incidents) on the infrastructure, thus, helping managed services or any IT infrastructure team to reduce operational cost and improve user experience.

Service Automation has Out-Of-Box integration with Asset Management in enabling self-service using service requests. It has 185+ Out-Of-Box compliance policies for Endpoints (laptop/desktop) with an automated remediation framework. With this, one can create their own custom policy and remediation using scripts. It has 100+ OOB script modules for quick development.

Examples

• Creation or deletion of a User/Mailbox
• Shutting Down or restarting a Server/ Service
• Installation or uninstallation of any Software
• Addition or removal of a VM
• Create or delete Security group
• Upload attachment in SR

Unleashing Service Automation: Explore the key capabilities for effortless excellence!

Figure: Service Automation- Key Capabilities

1. Automated Service Request Fulfillment (Self Service)
Accelerate the organization’s service request process. This enables self-service for users and customers by running the pre-configured jobs using service automation.

2. Automated Task Execution

Automating time-consuming and repetitive tasks increases the workflow’s productivity. By automating task execution, organizations can streamline processes, increase efficiency, reduce errors, and free up human resources to focus on more critical or strategic activities. Schedule any specific task execution through the workflow editor.

3. Automated Incident Remediation (Auto Healing)
Automated Incident Remediation enables the Self Healing of incidents on Datacenter systems such as Servers, Storage devices, Network devices or any IP based systems with an alert. This helps in automate the Incident process in a closed loop.

4. Self Service Automation

 Drag and drop Low Code Workflow Editor to build the automation tasks. Self-service automation empowers individuals by granting them control over their interactions and tasks while improving efficiency and reducing reliance on manual assistance.

Service Automation Triggers

Triggers refer to events or conditions that initiate the execution of a specific action or workflow. When a certain event or condition occurs in an IT environment, triggers operate as a catalyst for the initiation of a process or workflow. This enables the automation system to respond dynamically to any change or event.

Curious to know the types of triggers? Check out the below gif to learn more.

Figure: Service Automation Triggers

Don't stop here! Keep exploring our documentation portal for more in-depth coverage of topics.