Service Automation V7SP5 Release Notes

Updated on 10 Jun 2025
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What's New?

Welcome to the latest release of Service Automation version V7SP5. We’re thrilled to introduce a host of exciting new features and enhancements to elevate your experience. Whether you are a seasoned professional or just getting started, we believe these updates will empower you to do more and achieve even greater success. Read on to discover the updates of this release.

Highlights

Discover the main spotlight features of V7SP5 release!

New Features

The following section provides a sneak-peek of the new feature functionalities introduced in this release:

Feature Name	Feature Description	Feature Benefits
Service Automation for Change and Task Management	This feature enables seamless integration between Change and Task Management systems and Service Automation Workflows within the SymphonyAI ITSM platform. It automates the triggering of workflows upon the creation or update of Change Requests (CRs) and Tasks, ensuring faster execution and improved operational efficiency. For more information, refer to Service Automation for Change and Task Management.	Enhanced Automation Improved Visibility Efficiency Gains Scalability
Automation Performance Report	This report offers comprehensive insights into automation performance, including completion rates, total skills and request volumes. By analyzing these metrics, users can assess automation success, adoption rates and overall capabilities. For more information, refer to Automation Performance Report.	Improved Performance Evaluation Effective Troubleshooting Data-driven Insights

Feature Name

Feature Description

Feature Benefits

Service Automation for Change and Task Management

This feature enables seamless integration between Change and Task Management systems and Service Automation Workflows within the SymphonyAI ITSM platform.

It automates the triggering of workflows upon the creation or update of Change Requests (CRs) and Tasks, ensuring faster execution and improved operational efficiency.

For more information, refer to Service Automation for Change and Task Management.

Enhanced Automation
Improved Visibility
Efficiency Gains
Scalability

Automation Performance Report

This report offers comprehensive insights into automation performance, including completion rates, total skills and request volumes. By analyzing these metrics, users can assess automation success, adoption rates and overall capabilities.

For more information, refer to Automation Performance Report.

Improved Performance Evaluation
Effective Troubleshooting
Data-driven Insights

Enhancements

The following section provides a sneak-peek of the new enhancements made in this release:

Enhancement Name	Enhancement Description	Enhancement Benefits
Other Enhancements	The following enhancements are made: Navigation to Workflow Details page by clicking Workflow Name Execution Reports – View script output with More and Download options Workflow Details page - Enhanced Begin activity properties with Workflow and Skill List Tabs. Reduced the activity size to allow viewing multiple skills simultaneously for better visibility. Updated the color scheme for all activities to improve visual clarity and consistency. For more information, refer to Other Enhancements.	Improved Usability Better Transparency Efficient Workflow Configuration

Enhancement Name

Enhancement Description

Enhancement Benefits

Other Enhancements

The following enhancements are made:

Navigation to Workflow Details page by clicking Workflow Name
Execution Reports – View script output with More and Download options
Workflow Details page - Enhanced Begin activity properties with Workflow and Skill List Tabs. Reduced the activity size to allow viewing multiple skills simultaneously for better visibility.
Updated the color scheme for all activities to improve visual clarity and consistency.

For more information, refer to Other Enhancements.

Improved Usability
Better Transparency
Efficient Workflow Configuration

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