Skill List page provides a comprehensive view of all configured skills within the system. It allows users to easily manage, filter, and analyze skills based on various attributes. The top panel provides a quick summary of the number of skills available in each language, and the main table offers detailed information on each skill.
To view Skill List, perform the following steps:
Navigate to Service Automation > User > Service Automation.
Click Skills and select Skill List.
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Figure: Skill ListSkills list page is displayed with all the configured skill records.
For more information, refer to the Field Description.
Figure: Skills list page
Field Description
This table contains the list of fields and their descriptions available on Skills List page:
Field | Description |
|---|---|
Skill Name | Displays the configured skill name. |
Status | Displays the status of the skill, Draft or Published. |
Category | Displays the category details of the configured skill. |
Version | Displays the version number of the skill. Example: V1, V2, V3 etc. |
Skill Language | Displays the language in which the skill is configured. |
Created By | Displays the user name who created the skill. |
Created Date | Displays the date and time of skill creation. |
Last Updated By | Displays the user name who last updated the skill. |
Last Updated Date | Displays the date and time of the last update of skill. |
Top panel
Top Panel provides a quick summary of the number of skills available in each language. Upon clicking each language box, the respective records are displayed on the list page.
Figure: Top Panel
Check out the below graphic to understand how this works.
Figure: Skill List
For other actions on the Skill List, refer below:
Export
Using Export control, you can export all the data in the form of Excel and JSON.
Figure: Export options
Note
Export to Excel/JSON- Exports the current page records.
Export All to Excel/JSON- Exports all the existing records.
Export to JSON/Export All to JSON - Each skill record is created as an individual JSON file.
Import
Import skill data or records in the JSON format into the system by using Import control.
Figure: Import option
Refer the below graphic to understand import option:
Step 1: Select file(s) from the directory.
Step 2: Click Validate.
Step 3: Check the color indicators. Green - File ready to be imported. Red - File not suitable for import.
Validate option considers the following two options:
Valid JSON file
Skill should be in published state and not in the draft state.
Step 4: Once the validation is complete, click the Import option.
Edit Columns
Edit Columns feature allows you to customize the columns displayed on the list page according to your preferences. With this option, you can:
Select Columns: Choose which columns you want to display.
Reorder Columns: Drag and drop columns to rearrange their display order.
Remove Columns: Click the Delete icon to remove columns you no longer wish to see.
Figure: Edit Columns - Select columns