Skills

Skills are sets of commands crafted to accomplish specific tasks within an organization's environment. Skill Configuration involves defining and executing custom skills (scripts) to automate targeted tasks. These skills can be written in various languages like PowerShell, Perl, or Python. Once published, these skills become available for creating workflows.

Skill configuration streamlines service delivery by automating tasks, processes, or workflows. Skills execute actions autonomously, reducing human intervention in repetitive or mundane tasks. This ensures consistency and efficiency in service delivery.

Discover the supported languages in Service Automation application with the following image:

Figure: Programming Languages supported in Service Automation