Business Rule History
- 22 Oct 2024
- 1 Minute to read
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Business Rule History
- Updated on 22 Oct 2024
- 1 Minute to read
- Print
- PDF
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Business Rule History
View the list of Business rules triggered and satisfied for the Incident. It also provides a log of the business rules triggered with details.
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Click on the highlighted part to reveal the business rules that were satisfied and triggered and vice versa.
- Business Rules satisfied - This provides the details of the business rules that were triggered and satisfied.
Figure: BR satisfied - Business Rules Not satisfied - This provides details of the business rules that were triggered and not satisfied.
Figure: BR not satisfied
Search Function is available for BR history logs using Keywords as shown below.
Figure: BR History search
Note
Whenever an action fails during the processing of a business rule, resulting in a 'Failed' status, the Business Rule History will display the status as 'Failed' along with reason for the failure, accompanied by the error. This is crucial for facilitating the investigation of the issue.
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