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    Business Rule History
    • 22 Oct 2024
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    Business Rule History

    • Updated on 22 Oct 2024
    • 1 Minute to read
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    • PDF
    Article summary

    Business Rule History

    View the list of Business rules triggered and satisfied for the Incident. It also provides a log of the business rules triggered with details. 

    Click on the highlighted part to reveal the business rules that were satisfied and triggered and vice versa.

    • Business Rules satisfied - This provides the details of the business rules that were triggered and satisfied.
      Figure: BR satisfied

    • Business Rules Not satisfied - This provides details of the business rules that were triggered and not satisfied.
      Figure: BR not satisfied

      Search Function is available for BR history logs using Keywords as shown below.

      Figure: BR History search
    Note


    Whenever an action fails during the processing of a business rule, resulting in a 'Failed' status, the Business Rule History will display the status as 'Failed' along with reason for the failure, accompanied by the error. This is crucial for facilitating the investigation of the issue.

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