Documentation Index

Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt

Use this file to discover all available pages before exploring further.

Business Rule History

  • Published on Oct 22, 2024
  • 1 minute(s) read
Prev Next

Business Rule History

View the list of Business rules triggered and satisfied for the Incident. It also provides a log of the business rules triggered with details. 

Click on the highlighted part to reveal the business rules that were satisfied and triggered and vice versa.

  • Business Rules satisfied - This provides the details of the business rules that were triggered and satisfied.
    Figure: BR satisfied

  • Business Rules Not satisfied - This provides details of the business rules that were triggered and not satisfied.
    Figure: BR not satisfied

    Search Function is available for BR history logs using Keywords as shown below.

    Figure: BR History search
Note


Whenever an action fails during the processing of a business rule, resulting in a 'Failed' status, the Business Rule History will display the status as 'Failed' along with reason for the failure, accompanied by the error. This is crucial for facilitating the investigation of the issue.