Business Rule History
View the list of Business rules triggered and satisfied for the Incident. It also provides a log of the business rules triggered with details.
.png?sv=2022-11-02&spr=https&st=2025-12-24T09%3A55%3A55Z&se=2025-12-24T10%3A06%3A55Z&sr=c&sp=r&sig=yVglxNRlbqECk2psmNkVIsb9XjzE7Rae5PPfHhHn5og%3D)
Click on the highlighted part to reveal the business rules that were satisfied and triggered and vice versa.
- Business Rules satisfied - This provides the details of the business rules that were triggered and satisfied.
Figure: BR satisfied - Business Rules Not satisfied - This provides details of the business rules that were triggered and not satisfied.
Figure: BR not satisfied
Search Function is available for BR history logs using Keywords as shown below.
Figure: BR History search
Note
Whenever an action fails during the processing of a business rule, resulting in a 'Failed' status, the Business Rule History will display the status as 'Failed' along with reason for the failure, accompanied by the error. This is crucial for facilitating the investigation of the issue.