Crescendo 6.3.1.2 Patch 35

Switch to Delegated User can view Delegation option

User Persona: Administrator / Analyst

The Delegation feature is enhanced to support switched users. Users who switch to another account, access the Delegation option, and delegate tasks or approvals to other users without any restrictions.

For more information, refer to Delegation Access for Switched Users.

• Improved Operational Efficiency

• Smooth Delegation Access

On the Reports page, when a user configures or saves a report with the Schedule option enabled, the Language field was not visible. Because the language option was missing, the scheduled report notification was not triggering.

The Language selection is visible whenever the user creates or configures a scheduled report. The scheduled report now triggers the email notification correctly.

Work orders were not getting generated for “Public Cloud Service Control Policy” for Public Cloud SCP Tenant.

Workflow successfully creates the work order even when the mapped text area/sub-form field does not contain any value during record creation. If a field is mapped in the Create Work Order/Create Record component but the user does not provide a value for that field while raising the record, the system now handles the blank/null value correctly and continues the work order creation process without failure.

188479

Child values were not loaded correctly for multi-level parent-child relationships in Common Master values configuration.

The parent-child value loading logic for multi-level Common Master configurations is working without any issue.

187961

Some Service Request records were missing in the exported Excel file when advanced filters were applied for users configured with non-IST time zones.

The time zone handling logic in the export functionality is working without any issues.

188876

Multichoice Field values were not getting displayed in the Work Order even after successful creation of the record.

Multichoice Field values are getting displayed in the Work Order after successful creation of the record.

188827

The Email field did not allow entry of an email address that started with an underscore (_). It was requested to review and correct the email format validation to resolve the issue.

The Email field allowed the entry of an email address that started with an underscore (_).