Crescendo 6.3.1.2 Patch 38

When an Interaction was converted to a User Request, the Description field lost its rich-text formatting and was displayed as plain text.

When an Interaction is converted to a User Request, the Description field does not lose its rich-text formatting.

Duplicate entries were getting displayed on Scheduler List page.

Scheduler List page does not display duplicate entries

190325

Default values were assigned to the Subject, Impact, and Urgency fields when incidents were created through email, instead of using the values provided in the email.

The Subject, Impact, and Urgency fields are populated correctly with the values provided in the email during incident creation.

190432

Updated Workflows were not triggered after the completion of a previous workflow, even when the configured trigger conditions were met.

Workflows are triggered successfully after the configured conditions are met, regardless of previously completed Workflows.

189819

Users were experiencing errors while trying to create catalogs. Users reported that catalog creation continued to fail after saving the form first and then making edits.

Users are able to create catalogs successfully.

190463

Date fields did not remain blank after clearing on the form submission page. Whether the values were removed manually or through scripting, the fields were automatically repopulated upon form submission.

Date fields remain blank after clear on the form submission page.