Fixed Issues
The following are the issues fixed in Crescendo 6.3.1.2 Patch 25.
Issue ID | Issue Description | Resolution |
|---|---|---|
185748 | In the Report Designer and Dashboard pages, the Analyst was not able to schedule the reports or dashboards, after enabling the Schedule toggle button. The step 4 Schedule was not displayed when the Analyst clicked on Update or Next button. Hence, the set date and time pop-up was not displayed after enabling the Schedule button. | Analyst can now schedule the Reports / Dashboard and set the specific date and time successfully after enabling the Schedule button on the Report Designer and Dashboard pages. |
185528 | Some reports and dashboards did not work as expected. | Reports and dashboards now function as expected. |
172798 | Incidents were not displaying in search result on the Incident List for Caller Name value. | Incidents are displaying correctly as expected in search result for the Caller Name value. |
184883 | In the workflow, the set value for the Workgroup field was not displaying data; however, after reconfiguring it, the data was shown correctly. | Workgroup field now displays data correctly without requiring reconfiguration. |
185190 | When service portal was created and graphs like bar graphs or pie graphs were added, the Filter set that was added did not show up. The issue occurred when X-axis was selected as date/time. | Filter set works fine on service portal. |
104638 | The existing static group is not functioning correctly in the approval matrix within the new enhanced dynamic workflow. | The issue where the existing static group was not functioning correctly in the approval matrix within the new enhanced dynamic workflow has now been resolved. |