Fixed Issues
Issue ID | Issue Description | Resolution |
|---|---|---|
185328 | Some tickets were not searchable because the tenant value was blank, resulting in a Restricted Access pop-up error for the analyst. | Tickets are now searchable even when the tenant value is blank, preventing Restricted Access errors for analysts. |
174789 | In the Service Portal, records with special characters in the Title field (for example, hyphens) could not be updated. | Records with special characters in the Title field can be updated successfully in the Service Portal. |
185414 | After Change Request approval, the Data values for Tenant and few other fields was displayed as blank. | After Change Request approval, the data field values are displayed correctly. |
185083 | Whenever user email gets duplicate, the user was unable to modify those two user forms. The error: “email ID already exists” appeared. | Email ID can be edited if duplicated. |
185008 | In Change Management module Filters did not return the expected results. | Filters are working as expected. |
184988 | Unable to search for Change Requests from the Manage Change Records page. | Change Requests can now be searched from the Manage Change Records page. |
184187 | When copying text with an image from email into incident communication, only the text is captured and the image is not. | Where images were not captured when copying text with an image into incident communication has been resolved. |
185370 | Ticket was displaying blank fields for Tenant Impact, Urgency Category, Workgroup, Analyst fields and Business Rule was failing. | Ticket displays values on the Tenant Impact, Urgency Category, Workgroup, Analyst fields and Business Rule is running as expected. |
138186 | When clicking one tenant, the page navigates to a different tenant in the Log Service Request. | The issue where clicking one tenant redirected the page to another tenant in the Log Service Request has been resolved. |
184048 | There is a notification issue in Incident Management where the Incident Update Notification is not triggering during bulk updates. | The issue where the Incident Update Notification did not trigger during bulk updates in Incident Management has been resolved. |
181738 | On Manage Work Order List page, the Description field was not getting displayed, when created via SR Workflow. | On Manage Work Order List page, the Description field was not getting displayed, when created via SR Workflow. |