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    CSAT Compliance by Analyst
    • 22 Oct 2024
    • 5 Minutes to read
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    CSAT Compliance by Analyst

    • Updated on 22 Oct 2024
    • 5 Minutes to read
    • Print
    • PDF
    Article summary

    This report is a graphical representation providing insights into the number of incidents resolved, the number of feedback received for the resolved incidents, and the number of incidents where no feedback is given. Additionally, you can filter the report with the workgroup, tenant, category, etc. to view the data.

    The CSAT Compliance by Analyst report is displayed below.
    Figure: CSAT Compliance by Analyst 

    The following table explains the details available in the report table.

    FieldDescription
    AnalystDisplays the name of the analysts available for the report. 
    No. of Resolved IncidentsDisplays the count of resolved incidents. 
    Feedback ReceivedDisplays the count of feedback received for resolved incidents.
    Feedback Not ReceivedDisplays the count of feedback not received for resolved incidents.
    Grand TotalDisplays the total count of the respective columns.

    The following table explains the options available on the toolbar at the report’s top.

     

    Toolbar components 

    Description 

    Pagination

    Displays the number of pages available on the report page. Click on the dropdown to view the number of pages. To access a certain page, click on its corresponding number. 

    First page

    Click the first page icon to navigate to the report's first page.

    Last page

    Click the last page icon to navigate to the report's last page.

    Previous page

    Click the previous page icon to navigate to the previous page of the report.

    Next page

    Click the next page icon to navigate to the next page of the report.

    Toggle Multipage mode

    Select the toggle multipage mode to navigate between multiple pages of the report. 

    Zoom

    Allows you to magnify the content on the report page. 

    • Zoom Out - Click - icon to zoom out to reduce the display size of the report. 

    • Zoom In - Click + icon to zoom in to increase the display size of the report. 

    Highlight Editing Fields

    This option highlights any editable fields available in the report. It is enabled only if there are any editable fields.

    Print

    Click the print icon to print the report. You can print the current page of the report. 

    Print Page

    Click the print page icon to print multiple pages of the report. 

    Export to

    You can export the report to PDF, Excel, and Image. To export the report to a specific format, click the dropdown menu to select it. 

    Search

    Click the search icon to search for any text in the report. The search panel has two options to search text.

    Figure: Search

    • Match Case - You can search text and specify whether to use a case-sensitive search. 

    • Match whole word only - You can search text where the full word matches the search results.

    Full Screen

    Click the full-screen icon to view the report in full-screen view. 

    Filters

    Click the Filter icon to view the preview parameters. You can filter the report content with the available filters in the preview parameters.
    Figure: Filters

    The following table explains the filters available under the preview parameters panel.

    Filters

    Description

    Workgroup

    Select the required workgroup from the dropdown to filter the report data.

    Tenant

    Select the tenant from the dropdown to filter the report data.

    Classification

    Select the required classification from the dropdown.

    Category

    Select the required category from the dropdown. All the categories are selected by default.

    Registered Time

    You can choose the incident registered time and date to filter the report data. The following options are available to select the date range for the report.

    Analyst

    Select the required analyst names from the dropdown.

    PrioritySelect the required priority from the dropdown.
    LocationSelect the required location from the dropdown. 

    Reset

    Click reset to reset the preview parameters. All the parameters will be reset to default values. 

    Submit

    After choosing the preview parameters, click submit for the filters to be applied. 

    Child Report - CSAT Compliance by Analyst Details 

    The report of CSAT Compliance by Analyst Details is embedded with a child report named CSAT Compliance by Analyst Details. This child report is a drill-down report that provides details of the feedback for the incidents. 

    To access the child report - CSAT Compliance by Analyst details, click the count of incidents with the hyperlink mentioned against the analyst names.
    Figure: Parent report - CSAT Compliance by Analyst


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