Customer Feedback
- 16 Jul 2025
- 1 Minute to read
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Customer Feedback
- Updated on 16 Jul 2025
- 1 Minute to read
- Print
- PDF
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The Customer Feedback feature in SLA Management provides a centralized interface for capturing, viewing, and analyzing feedback from customers regarding. This feature plays a crucial role in service quality assessment, continuous improvement, and customer satisfaction tracking.
Accessible to admins or service quality managers, this functionality allows users to filter, review, and respond to feedback based on organizational parameters like Department and Customer.
To view the Customer Feedback, perform the following steps:
Log in to the application as an Admin.
Navigate to SLA > User > Service Quality > Customer Feedback.
Filter based on Customer and Department. Then click Submit to view the Customer Feedback.
Figure: Customer Feedback
Customer Feedback list is displayed.
Figure: Customer Feedback
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