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    Apex Platform Documentation

    Deliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture!

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    Apex Platform

    Platform Studio

    Add structure to your organization's operation that serve purpose within the IT ecosystem

    Design Studio

    The Design Studio designers bring a whole new world of no-code / low-code customization to SymphonyAI applications

    Designers

    Form

    Create high level customizable forms using drag and drop facility. Catering beyond blank slate with the pre-defined form templates

    Dynamic Groups

    Feasibility provided to create flexible approval wokflows based on criteria

    Notification

    Streamline business operations with notifications using various mediums. Design your own notifications or experience pre-defined templates

    SLA

    Add value to IT operations by setting time agreements and time based control over business operations

    Scheduler

    Utlize Scheduler to automate iterative tasks to achieve minimal to no manual intervention

    Workflow

    Automate tasks using effective workflows and increase productivity to achieve ROI

    Business Rule

    Streamline events and communication using automated tasks

    API

    Design APIs for effective communication of application in and out of the system

    Report

    Customize reports and dashboards to provide valuable insights and analyze various aspects of the application

    Applications

    Themes

    Define the layout and style of an entire application, by providing a comprehensive set of properties

    Gateway Configuration

    Experience the power of gateway to transmit notifications through various mediums

    Mailbox and Parser

    Design a powerful communication workflow to trigger record creation through automated process across all the modules

    Holiday Calendar

    Ensure SLA is calculated on Holidays which help in maintaining alignment with service agreements

    Notifications and Bulletins

    Configure Structure of Bulletins using Notification Designer and publish them on the Bulletins

    Service Portal Designer

    A one-stop solution comprising multiple widgets for users to communicate all critical information and internal services in an organization

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