Global Settings

Updated on 17 Jul 2024
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Global Settings include the main configurations that control how the whole application works. These settings make sure everything in the application is consistent and works together smoothly, by providing a central way to manage the application's main functions. Global Settings play a crucial role in maintaining coherence and facilitating seamless integration within the application.

The key components of the Global Settings are:

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Date & Time
Password Policy
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Use Case	Solution
NovaTech company was facing inconsistencies in how incidents are reported, categorized, and resolved. Different IT support agents are following different procedures, leading to delays, confusion, and dissatisfaction among end users.	Fredrick the Super Admin knew about the Global Settings feature in Apex, which could resolve the inconsistency issue by configuring and applying these settings. By using Global Settings, he ensured that the incident management process was efficient, consistent, and aligned with the organization's standards, ultimately improving the quality of services provided.

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