IM Reports

Incident management reports play a vital role in ensuring operational efficiency and stability. These reports offer detailed insights into incident trends, root causes, and resolutions, allowing organizations to improve their response strategies and reduce downtime. Essential reports include CSAT (Customer Satisfaction) reports and various SLA (Service Level Agreement) reports, such as resolution, response, and time reports. Together, these reports provide a holistic view of service delivery performance, helping organizations enhance customer satisfaction, maintain service standards, and promote continuous improvement in incident management and resolution.

List of Incident Management Reports

The following table lists the incident management reports:

• CSAT Compliance By Analyst

• CSAT Compliance By Category

• CSAT Compliance By Classification

• CSAT Compliance By Location

• CSAT Compliance By Priority

• CSAT Compliance By Workgroup

• Resolution SLA By Analyst

• Resolution SLA By Category

• Resolution SLA By Classification

• Resolution SLA By Location

• Resolution SLA By Workgroup

• Response SLA By Analyst

• Response SLA By Category

• Response SLA By Classification

• Response SLA By Location

• Response SLA By Workgroup

• SLA Time By Analyst

• SLA Time By Category

• SLA Time By Classification

• SLA Time By Location

• SLA Time By Priority

• SLA Time By Workgroup

Note

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