Manage Escalation Matrices

Efficiently manage multiple Escalations with flexible Edit, View, and Filter options. 

View

The View option in the Escalation displays the list of closure codes configured for the Incident. 

To view the listing page of the Escalation, perform the following steps. 

1.  Navigate to Design Studio > Module > Configurations > Others > Escalation Matrices. The page displays the list of closure codes configured for incidents.
   Figure: Escalation Matrices

Grid 

The grid provides a detailed view of the list page of the Escalation. For more information refer to the field description table below. 

Filter

The Filter option present in the Escalation allows the restriction of content based on specific criteria.

Figure: Filter icon

• Click the Filter icon to view the following filter options. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
  
  
• Select the option to compare the data based on the conditions. Available options are as follows:
• • Starts With
  • Contains
  • Not contains
  • Ends with
  • Equals
  • Not equals
  • Less than
  • Less than or equal to
  • Greater than
  • Greater than or equal to
  • Date is 
  • Date is not
  • Date is before
  • Date is after
  • Active
  • Not Active
    Note

    The following filter options are available for numeric column values:

    • Less than
    • Less than or equal to
    • Greater than
    • Greater than or equal to

    The following filter options are available for date column values:

    • Date is 
    • Date is not
    • Date is before
    • Date is after

    The following filter options are available for toggle switch Active:

    • Active
    • Not Active 
• You can click Clear to clear the configured filter and click Apply to set the filter condition.

You can change which columns will appear on the list page in which order by clicking icon.

Figure: Show columns

You can drag the column up and down as per the requirement to reorder the display of columns.

Add or remove the columns to be displayed on the list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) 

Figure: Add columns - list page

Click Save to save the new view of columns for the list page. Click Cancel to revert all the changes made and close the pop-up. Click Clear All to remove all the applied column view settings.

Search 

The Search option in Escalation helps to easily search configured roles from the list page. 

Figure: Search icon

Edit

The Edit option in the Escalation Matrices is used to amend the configured Escalation.

To Edit the Escalation, perform the following steps. 

1. Navigate to Design Studio > Module > Configurations > Others > Escalation.
2. Click the Escalation ID to open the Edit menu.
   Figure: Edit icon
   
   
3. Any alterations to the Escalation can be made and updated.

Export

• Export the current page of the list page or all the pages from the list page by clicking icon.
  
• Once you clickicon, the following options are displayed. Click Export Current Page to export the data displayed in the current page. Click Export All to export data of all the configured records.
  Figure: Export current or all page