Manage Resolution Code

Efficiently manage multiple Resolution Codes with flexible Edit, View, and Filter options. 

View

The View option in the Resolution Code displays the list of closure codes configured for the Incident. 

To view the listing page of the Resolution Code, perform the following steps. 

1.  Navigate to Design Studio > Module > Configurations > Incident Masters > Resolution Code. The page displays the list of closure codes configured for incidents.
   
   Figure: View option
   
   
2. Click icon to view the configured records in a new tab or a new window.

   Click icon to view the details of the configured records.

Grid 

The grid provides a detailed view of the list page of the Resolution Code. For more information refer to the field description table below. 

Filter 

The Filter option present in the Resolution Code allows the restriction of content based on specific criteria.

Figure: Filter icon

• Click the Filter icon to view the following filter options. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
  
• Select the option to compare the data based on the conditions. Available options are as follows:
• • Starts With
  • Contains
  • Not contains
  • Ends with
  • Equals
  • Not equals
  • Less than
  • Less than or equal to
  • Greater than
  • Greater than or equal to
  • Date is 
  • Date is not
  • Date is before
  • Date is after
  • Active
  • Not Active
    Note

    The following filter options are available for numeric column values:

    • Less than
    • Less than or equal to
    • Greater than
    • Greater than or equal to

    The following filter options are available for date column values:

    • Date is 
    • Date is not
    • Date is before
    • Date is after

    The following filter options are available for toggle switch Active:

    • Active
    • Not Active 
• You can click Clear to clear the configured filter and click Apply to set the filter condition.

You can change which columns will appear on the list page in which order by clicking icon.

Figure: Show columns

You can drag the column up and down as per the requirement to reorder the display of columns.

Add or remove the columns to be displayed on the list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) 

Figure: Add columns - list page

Click Save to save the new view of columns for the list page. Click Cancel to revert all the changes made and close the pop-up. Click Clear All to remove all the applied column view settings.

Search 

The Search option in Resolution Code helps to easily search configured roles from the list page. 

Figure: Search icon

Edit

The Edit option in the Resolution Code is used to amend the configured Resolution Code.

To Edit the Resolution Code, perform the following steps. 

1. Navigate to Design Studio > Module > Choose Incident > Configurations > Incident Masters > Resolution Code.
2. Click the icon or click on incident ID to open the Edit menu.
   Figure: Edit Resolution Code
3. Edit the required details of the form and click Save and then click Submit after the Summary tab to save the modified changes.

Export

• Export the current page of the list page or all the pages from the list page by clicking icon.
  
• Once you clickicon, the following options are displayed. Click Export Current Page to export the data displayed in the current page. Click Export All to export data of all the configured records.
  Figure: Export current or all page