The user adds Service Requests (SRs) to the Cart to create multiple SRs at once. This option appears only if the administrator enables it. For more information, see Configuring the Service Request Management Module.
The user views items added to the Cart and submits multiple SRs from the My Cart Items page.
To view or update My Cart Items, perform the following steps:
Click Request > User > My Cart Items. The My Cart Items page displays all SRs added to the cart.
Figure: My Cart Items pageClick the
Filters icon to open the Filters pop-up. You can set the filters to view specific Cart items. 
Figure: Filters pop-up page
The following table describes the fields on the Filters page:
Field | Description |
Department | Select a Department from the Department dropdown list. |
Category | Select a Category for the Cart item. |
SRC ID | Enter the Service Request Cart (SRC) ID range in the From and To fields. |
Log Date | Enter the SR Log Date range in the From and To fields. |
Select the desired Cart items and then click Checkout Cart to create SRs for the selected items.
Click the SRC ID to view or update the Cart item details.
To raise a SR for the cart item, click Checkout Cart.
To save your changes, click Update Cart.
Figure: New Service Request Cart details page