The Problem Dashboard provides a centralized view of problem management activities, enabling IT teams to monitor problem trends, analyze root causes, and improve long-term service stability. It supports proactive identification and resolution of recurring incidents by visualizing problem data across key attributes.
Included Reports:
Problem Records by Status
Shows the current status of problem records (e.g., Open, In Progress, Resolved, Closed).
Problem Records by Category
Groups problems based on functional or technical categories to identify recurring areas.
Problem Records by Priority
Displays the distribution of problems by their urgency and impact levels.
Problem Records by Classification
Categorizes problem records by classification types (e.g., Network, Hardware, Software).
Problem Records by Problem Type
Segregates problems into types such as Known Error, Root Cause Identified, or Workaround Provided.
Problem Records by Analyst
Breaks down problems assigned to individual analysts to monitor workload and performance.
Problem Records by Workgroup
Groups problems by responsible teams to analyze support group efficiency.
Problem Record RCA Report
Highlights the documented Root Cause Analyses (RCA) to track completed investigations and knowledge gained.