Tree View and Attachment Field Value Mapping

Note

The Tree View and Attachment Field Value Mapping - improvement is introduced in the Crescendo 6.3.1.1 release.

By using the Scheduler, the Tree View, and Attachment fields can be mapped. After the conditions are met, the scheduler is executed to convert tickets, and the Tree View and Attachment fields are mapped.  

To map the Tree View and Attachment fields, perform the following steps: 

1. Navigate to Service Management > Design Studio > Module. Select the required module.
     

2. Select Scheduler and select the form with the Tree View and Atttachment control.
     

3. Enter all the required details in the General step.
     

4. In the Frequency step, enter the required details and select Schedule Type as Recurring.  
     

5. Select the required conditions in the Condition step.  
     

6. In the Actions step, select Create Record. In the Record Relations dropdown, select the form created in the Form Relations.  
   
   Figure: Actions  
     

7. Click Publish to save the Scheduler.