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    Administrator
    • 30 Sep 2024
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    Contents

    Administrator

    • Updated on 30 Sep 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    Administrators serve as the architects of efficiency, wielding the power to configure critical components of Service Request ecosystem. From defining matrices to establishing priorities and other key values, these skilled professionals play a pivotal role in shaping the operational landscape of Service Request module. By meticulously configuring parameters within the Apex platform, Administrators empower organizations to streamline workflows, optimize resource allocation, and ensure prompt and precise resolution of SRs.

    User Persona: Administrator

    Administrators can configure the following values in the Service Request Management module:

    Administrator

    SERVICE REQUEST

    SR Masters

    Category 

    Classification

    Pending Reason

    Resolution Code

    Closure Code 

    SR SLA Configs

    Impact 

    Urgency

    Priority

    Response SLA Violation Reason

    Resolution SLA Violation Reason

    SR Matrices

    Priority Matrix


    Others (SR)

    Escalation


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