AIW Winter March Release Notes

AI powered Incident Reporting

User Persona: Analyst

Ask. Analyze. Act

IT Analysts can now generate incident reports directly through the chatbot using natural language queries.

The system detects reporting intent and automatically generates list reports based on provided supported parameters.

We are supporting various Incidents Reports just via chat.

For more information, refer Incident Report Generation.

• Accurate Insights – AI-driven intent detection ensures relevant results

• Drives Productivity – Analysts focus on resolution, not data fetching

• Speed at Scale – Eliminates manual filters and navigation to multiple dashboards

Agent Memory and Context Retention

User Persona: End User, Analyst

Smarter Context, Always

Agent Memory enables the chatbot to remember key workflow fields, user preferences, and transaction history, ensuring smoother, personalized interactions with session-based context retention.

For more information, refer this page.

• Reduced Repetition – Avoids asking for the same inputs repeatedly.
  

• Personalized Experience – Applies stored preferences automatically.
  

• Session Context – Retains conversation details even after chat reset.
  

• On-Demand Access – Retrieves transactions and preferences when requested.
  

• Secure & Efficient – Protects sensitive data while ensuring performance.