The Change Management Dashboard provides a centralized view of key change-related metrics, empowering IT teams to effectively monitor, control, and optimize the change lifecycle. This dashboard supports better risk management, approval oversight, schedule adherence, and success rate tracking for change requests (CRs).
Included Reports
CR Status Report
Displays the current status of all change requests (e.g., Open, In Progress, Completed) for real-time tracking.
CR Pending for Approval Report
Lists change requests awaiting approval, highlighting potential workflow bottlenecks.
CR On Hold Report
Identifies change requests currently on hold and specifies the reasons for delays.
CR By Change Type
Categorizes changes as Standard, Normal, or Emergency to support planning and compliance analysis.
Average Schedule Variance Report
Tracks deviations between planned and actual change implementation timelines to monitor schedule adherence.
Changes by Risk Level
Groups changes by risk level (Low, Medium, High) to assess and manage exposure.
TAT by Change Type
Measures Turnaround Time (TAT) for each change type to evaluate process efficiency.
TAT by Priority
Tracks average resolution time based on priority, supporting SLA compliance management.
TAT by Assigned Group
Monitors completion time by workgroup to identify team-level process improvements.
Change Success Rate
Measures the percentage of change requests that are successfully implemented.
Failed Changes with Reasons
Analyzes failed change requests and documents root causes for continuous improvement.
Change Requests by CAB Approval Type
Tracks change requests by Change Advisory Board (CAB) approval process, providing oversight.
Change Implementation Time
Captures total time taken from change initiation to completion.
Emergency Change Frequency
Monitors the number and trends of emergency changes to inform risk and planning strategies.