Configure Impact

  • Updated on Jan 5, 2026
  • Published on Dec 23, 2025
  • 1 minute(s) read
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Impact defines the effect of an Incident on the users (how many users). You can configure and modify the Impact values for a Tenant.

To configure Impact values, perform the following steps:

  1. Navigate to Incident > Configuration > SLA Configurations > Impact.

  2. Select Tenant.

  3. Enter in the new Impact details.
    For information about the fields on the IMPACT page, see Field Description.
    Figure: Impact

  4. Click SUBMIT.
    A new Impact value is configured.

Field Description

The following table describes the fields in the IMPACT page:

Field

Description

Details

Impact Name

Type in a name for the Impact.

Sort Order

Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application.

Default

Select this check box to display this Impact value as the default Impact value on the other pages of the application.

Active

Indicates the status of the Impact value.

If selected, the Impact value becomes an available option on the other pages of the application.

If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.

Figure: IMPACT page: List of Impact values

  • To edit an Impact value, click the Impact Name. Make appropriate changes and click SUBMIT.

  • To display the inactive Impact values, click the Include Inactive check box.

Note

When a configured Impact is displayed in the LIST then, ADD NEW and IMPORT actions are displayed in the ACTIONS panel.

  • Click ADD NEW to configure a new Impact.

  • Click IMPORT to update or create multiple Impacts, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the IMPACT page.