If a Priority Matrix is configured, the Incidents can auto-select the Priority based on the selected combination of Impact and Urgency. You can configure and modify a Priority Matrix.
To configure Priority Matrix, perform the following steps:
Navigate to Incident > Configuration > SLA Configurations > Priority Matrix.
Select Tenant to create a new Priority Matrix.
Enter the new Priority Matrix details.
For information about the fields on the PRIORITY MATRIX page, see Field Description.Click SUBMIT.
A new Priority Matrix is configured.
Figure: PRIORITY MATRIX page
Field Description
The following table describes the fields on the PRIORITY MATRIX page:
Field | Description |
DETAILS | |
Urgency | Select an Urgency value from the list. |
Impact | Select an Impact value from the list. |
Priority | Select a Priority value from the list. |
Active | Indicates the status of the Priority Matrix.
|
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority Matrixes configured for the selected Tenant. 
Figure: PRIORITY MATRIX page: List of priority matrix values
To edit a Priority Matrix value, click the Urgency value. Make appropriate changes and click SUBMIT.
To display the inactive Priority Matrix values, click the Include Inactive check box.
Note
When the Priority Matrix is displayed in the LIST, then ADD NEW and IMPORT actions are displayed in the ACTIONS panel.
Click ADD NEW to configure a new Priority Matrix.
Click IMPORT to update or create multiple Priority Matrix, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the PRIORITY MATRIX page.