Configure User Types

The User Types define the different types of users based on which the Analysts address the Service Requests. When the Incidents are raised by the user belonging to a particular User Type, the Incidents are displayed along with these indicators highlighting the criticality of the SRs. This helps the Analysts to prioritize the Incidents assigned to them. You can configure and modify User Types for a Tenant.

To configure User Type, perform the following steps:

Navigate to Incident > Configuration > Others > User Type.
Select Department.
Click ADD NEW on the ACTIONS panel.
Enter in the details for new User Type.
For information about the fields on the USER TYPE page, see Field Description.

Figure: User Type
Click SUBMIT to configure new User Type.
A new User Type is configured.

Field Description

The following table describes the fields on the USER TYPE page:

Field	Description
DETAILS
Name	Type in a name for the User Type.
Priority	Select the Priority for the User Type.
Impact	Select the Impact for the User Type.
Highlight Color	Provide a highlight color. The Incidents or SRs logged by this User Type will be displayed in this highlight color.
Resource	Type in the resource name to be added to this User Type. You can also search for the resource using the Search icon.
Active	Indicates the status of the User Type. If selected, the User Type becomes an available option on the other pages of the application. If not selected, the User Type becomes an inactive value. The inactive User Types are not displayed in the User Type list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the USER TYPE page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the User Types configured for the selected Tenant.

Figure: USER TYPE

To edit a User Type, click the User Type Name. Make appropriate changes and click SUBMIT.
To display the inactive User Types, click the Include Inactive check box.

Note
Click ADD NEW to configure a new User Type.
Click IMPORT to update or create multiple User Types, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the USER TYPE page.
Click IMPORT USER TYPE RESOURCE MAPPING to configure multiple User Type and E-mail Ids. Upon clicking IMPORT USER TYPE RESOURCE MAPPING , you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the USER TYPE page.