The IM_Aging Dashboard consolidates all aging-related reports to provide a comprehensive view of incident aging throughout their lifecycle. It enables IT teams to monitor how long incidents remain open or take to resolve, segmented by key attributes. These insights help identify aging issues, prioritize work, and improve incident resolution efficiency.
Included Aging Reports:
Open Incident Aging by Analyst: Tracks duration open incidents are assigned to each analyst.
Open Incident Aging by Workgroup: Displays aging of open incidents by workgroup.
Open Incident Aging by Category: Shows open incident aging by category to highlight service area delays.
Open Incident Aging by Classification: Presents aging of open incidents by classification.
Open Incident Aging by Priority: Highlights unresolved open incidents by priority level.
Open Incident Aging by Location: Breaks down aging open incidents by location for regional tracking.
Resolved Incident Aging by Analyst: Measures resolution times of closed incidents by analyst.
Resolved Incident Aging by Workgroup: Displays resolution aging by workgroup for team efficiency.
Resolved Incident Aging by Category: Shows aging of resolved incidents by category.
Resolved Incident Aging by Classification: Presents resolution times by classification.
Resolved Incident Aging by Priority: Highlights resolution time by priority level.
Resolved Incident Aging by Location: Breaks down resolution aging by location for geographic insights.