The IM_SLA Performance Dashboard integrates key SLA metrics to deliver detailed insights into incident response and resolution performance. By presenting response SLA, resolution SLA, average SLA times, and clock times, the dashboard allows IT teams to monitor SLA compliance across multiple attributes, identify process bottlenecks, and support ongoing service improvement.
Included Reports:
Response SLA Reports:
By Analyst
By Workgroup
By Category
By Priority
By Location
By Classification
Resolution SLA Reports:
By Analyst
By Workgroup
By Category
By Priority
By Location
By Classification
Average SLA Time Reports:
By Analyst
By Workgroup
By Category
By Priority
By Location
By Classification
Average Clock Time Reports:
By Analyst
By Workgroup
By Category
By Priority
By Location
By Classification