The IM_Status Dashboard consolidates key incident status reports to provide a centralized view of incident progress and distribution across various ITSM dimensions. It helps IT teams track the lifecycle of incidents, monitor workload allocation, and ensure timely resolution through status-based insights.
Includes the Following Reports:
Incident Status by Analyst – Tracks incident statuses based on the assigned analyst to assess individual workloads and resolution progress.
Incident Status by Workgroup – Displays incident distribution by status across different support teams.
Incident Status by Category – Shows how incidents are progressing within various predefined categories.
Incident Status by Classification – Breaks down incident statuses based on classification levels for better triage management.
Incident Status by Priority – Highlights the status of incidents based on urgency, helping prioritize critical issues