This API suite enables administrators, integrations, and AI agents to programmatically manage key system data entities—supporting efficient configuration, improved accuracy, and reduced dependency on the user interface. The suite provides capabilities to retrieve, create, and update data across the following areas:
Incident Master – Manage master data used within the Incident Management module
Workgroup – Manage workgroup definitions and related assignments
Key Benefits
Centralized management of core configuration data
API-driven operations for seamless system integration
Reduced manual effort through automation
Support for AI-powered workflows and agents