Release Notes Apex Aspen Q1 Patch 8

Department Selection for SR Catalog Search

User Persona: End User

AIW now prompts users to confirm their department before searching SR catalogs, delivering more relevant catalog recommendations and faster Service Request creation.

For more information, refer to Multi-Department Support.

• Reduced Irrelevant Results – Minimizes incorrect or unrelated catalog recommendations
  

• Guided User Experience – Walks users through department selection, catalog confirmation, and information collection
  

• Faster Request Creation – Streamlines the SR creation process by directing users to the appropriate catalog from the start

LAT Enhancements

User Persona: End User

Enhances LAT experience by redirecting users when live agent transfer is disabled, suggesting incident creation when no Service Request (SR) catalog is found, and automatically selecting the department when only one option is available.

For more information, refer to LAT Enhancements.

• Reduces unnecessary user actions by providing clear, guided fallback options.
  

• Improves overall efficiency and user experience by streamlining workflows and minimizing manual inputs.

187358

When executing the Asset API AM_UpdateAsset_Details, an error message was displayed and it was not updating the Asset Custom Attributes.

The API AM_UpdateAsset_Details is executing and updating the asset custom attributes successfully.

189460

The Remaining SLA Time column displayed HTML markup instead of the actual SLA values when Incident or Service Request records were exported.

The actual Remaining SLA Time values correctly displayed in exported Incident and Service Request records.

When an analyst changed the Workgroup on the Incident Details page, the Workgroup Change Reason icon/field overlapped with the Assigned To label, which prevented the analyst from accessing or entering the mandatory reason for the workgroup reassignment.

Workgroup Change Reason icon/field no longer overlaps with the Assigned To label. Analysts are able to enter the required reason successfully.

189402

While uploading a file with the .svg extension in the Incident module (Incident List > Open any Incident), the system rejected the attachment and displayed the message: "The following attachment(s) are invalid."

While uploading a file with the .svg extension in the Incident module (Incident List > Open any Incident), the system uploads the attachment without any error.

189385

The Enable Advanced Remote Desktop Sharing setting was not disabled after being disabled and saved, under Asset Module.

Upon navigating away from the Tenant Configuration page and returning, the setting remained enabled instead of reflecting the saved disabled state.

The Enable Advanced Remote Desktop Sharing setting is getting disabled after being disabled and saved, under Asset Module.

188030

The allocated action details is not reflecting in the Audit trail after allocating asset via API.

After a successful asset allocation via API, the corresponding allocation action details is logged and visible in the Audit Trail.

188513

A blank page was displayed after successful token generation during Mobile App SSO authentication, preventing users from accessing the application.

Mobile App SSO authentication completes successfully, and users are redirected to the application without encountering a blank page.