Release Notes Apex Aspen Q2 Patch 8

192155

Universal Search did not work with CMDB names or IP addresses.

Universal Search works correctly with CMDB names and IP addresses.

The Send E-mail option for incidents and Service Requests had character limitations.

The Send E-mail option supports the required characters for incidents and Service Requests.

193085

The web page froze when selecting an Incident Category.

The web page loads correctly when selecting an Incident Category.

193415 

When the Auto Populate configuration was set to populate the requester's Manager details in a Service Request (SR), the system incorrectly populated the requester's own name instead of the manager's name. 

The auto-population logic was corrected to retrieve and display the requester's manager information accurately, ensuring the configured Manager value is populated as expected during SR creation.

193095 

The Asset Dashboard on the Analyst Dashboard experienced significant performance delays when users selected the Asset option. In some cases, the dashboard took several minutes to load or failed to load altogether, impacting usability. 

Performance optimization was implemented through stored procedure (SP) enhancements, resulting in improved Asset Dashboard loading times and overall system responsiveness. 

193526

The form had an issue where referring back by one approver caused the approval statuses of other approvers to revert from Approved to Pending, even when the refer-back action was unrelated to their approvals.

The approval workflow now works as expected. When one approver refers back a form, the approval statuses of other approvers remain unchanged and do not revert from Approved to Pending.

193108

Tables copied from Excel and pasted into User Communication and Private Log were not formatted properly.

Tables copied from Excel and pasted into User Communication and Private Log are now formatted properly.

193383

Business Rules were not triggering.

Business Rules are now triggering as expected.

130769

After the SR was resubmitted and approved at Level 1, the Level 2 approval notification email was sent only to the workgroup member who had previously performed the Refer Back to Requester action.

NA