You can define the Source that has triggered the creation of the Problem Record (PR). You can configure a Source under a Department.
Configure Source
To configure Sources, perform the following steps:
Navigate to Problem > Configuration > Source.
Select the required Department.
Click Add New or
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icon.Specify the name of the Source in the Source Name text box, and specify a numeric value in the Sort Order text box. If you select the Active checkbox, the Source becomes an available option in the Source list on the other pages of the application.
Figure: Source
Click Submit. A new Source is configured.
Actions
This section explains all the icons displayed on the ACTIONS panel of the SOURCE page.
Show List
Click Show List or 
to display the LIST table showing all the Source values configured for the selected Department.
Figure: Source List Page
Source ID column in the LIST table displays the ID associated with every configuration.
To edit a Source, select the Source Name. Make appropriate changes and click Submit.
To display the inactive Sources, click the Include Inactive checkbox.