Clone

Updated on 04 May 2023
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Clone the forms and supercharge the productivity in no time!

The primary purpose of the Clone Utility is to create a new record with all of the properties or partial properties of the current record. Avoid entering the same information repeatedly and quickly create a new record with improved efficiency and accuracy. Use this utility as a quick action or normal action.

User Persona: Application Designer

The following infographic depicts the functionality of Clone Utility.

Clone_Utility

Let's explore the following use-case.

Use Case

User Persona: Application Designer

Solution

The Application Designer Fredrick wants to create an interface so where an Analyst can create a new Service Request from an already existing incident so that it helps in to relate the context of newly raised SR.
The incident INC413 was logged which mentions that end-user is unable to start the computer. After analyzing, Analyst gets to know the problem is with laptop. The Analyst should be able to raise an SR on behalf of end-user without losing the track of the already raised incident INC413.

To achieve this functionality, Fredrick, the Application Designer can drag and drop the Create Utility under Form Actions on the Form Designer canvas. Configure the required properties and Create Utility. Select the Application as ITSM, Module as Incident Management, Form as Incident

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