Service Window is a predefined timeframe for a service to be available and meet specified targets. It represents the designated time frame within which the SLA (Service Level Agreement) is assessed.
Let's understand the steps involved in configuring a Service Window.
- General - Create a new Service Window by providing a Name and Description. Choose the relevant Domain, Subdomain, and Department for the new window. Activate and set it as the default option as needed using the toggle switch.
- Service Window - Establish a reliable and efficient Service Window by clearly defining the Time Zone, Holiday Calendar, and type of Service Window.
- Publish - Publish the configured Service Window across multiple modules.
Check out the respective segments of each stepper to understand the configuration in detail!