Crescendo 6.3.1.2 Patch 29

186828

On the Analyst page, clicking the User Record List icon did not display the list of user records.

The list of user records in the User Record List is displayed without any issues.

186026

The Business Rule executed successfully and created records in the instance, but the user data was not reflected in the customer’s Entra ID environment.

The Business Rule executes successfully, creates records in the instance, and the user data is reflected in the customer’s Entra ID environment.

186280

The downgrade notification was not automatically triggered for INC00055454 as expected, impacting the notification process.

The downgrade notification now triggers automatically as expected, ensuring proper notification flow.

186449

The APEX login page was loaded when attempting to access APEX prod from Okta.

APEX prod is accessed directly from Okta without loading the login page.

187035

Users were unable to search for any data or tickets in the end-user portal, including when filtering by status (especially for rejected tickets), even though the filter was applied in the portal.

Users are unable to search for any data or tickets in the end-user portal, including when filtering by status (especially for rejected tickets), even though the filter was applied in the portal.

185782

The Email to SR was created successfully however the Category showed General Request not General service request.

The email is created and the Category is General Service Request.