Crescendo 6.3.1.2 Patch 28

Export to PDF

The PDF uses a fixed two‑column layout (field label and value), includes only authorized sections such as Ticket Details, Relationships, Catalog Details (for SRs), Approval Timeline, and Change History, and fully displays multi‑valued fields.

For more information, refer to Export to PDF.

• Provides consistent, readable output for complex and multi‑valued data.

• Improves traceability of record changes using clear history capture.

Inactive User Handling for Record Ownership & Historical Accuracy

Enhances how the system manages user‑referencing fields when users become inactive, ensuring both accurate historical records and smooth reassignment of in‑flight work.

For more information, refer to User Inactivity Handling – Record Ownership & Historical Accuracy.

• Ensures historical accuracy by preserving the exact user data present at the time of record completion.

• Prevents workflow blockers by clearing inactive users from Open records and enabling immediate reassignment.

• Improves data integrity through audit‑backed tracking of system‑initiated changes.

186502

Multi-select drop-down was not able to save the values on approval.

Multi-select drop-down is able to save the values on approval.

185817

In the 5 Why RCA section of the Problem Record, the Problem Statement field was not displayed, and there was no option to create one.

The Problem Statement field is displayed in the 5 Why RCA section, and the option to create it is available.

186305

Special approver did not work as expected in the Service Request module workflow.

Mail‑to‑Ticket is not working in the Incident module in the pre‑production instance for template‑defined emails.

The Mail‑to‑Ticket issue in the Incident module for template‑defined emails in the pre‑production instance has been resolved.