Fixed Issues
The following are the issues fixed in Crescendo 6.3.1.2 Patch 32.
Issue ID | Issue Description | Resolution |
|---|---|---|
187591 | In the laptop request migration, the Requestor field appeared blank. | In the laptop request migration, the Requestor field now appears correctly. |
187253 | In the Notification Parser, only the first configured condition was displayed in the condition list, while additional configured conditions were not visible. | All configured conditions are displayed correctly in the condition list without any issue. |
186036 | Certain catalogs (for example, Cameras and ERP Catalog) experienced slow or incomplete loading of Service Requests. In some cases, multiple SRs remained stuck when accessed from Manage Service Request. The issue primarily affected scenarios involving catalogs with attachments configured in subforms. | Catalogs load completely and within acceptable time, Service Requests no longer get stuck. User experience returned to normal across affected scenarios. |
110091 | Unable to export all the tabs to PDF | By default, Subform, Change History, General details will be present However if user needs other tabs specific, Tabs details should be selected while Exporting to PDF(Example: Additional Information). |
187273 | The request status incorrectly changed back to Awaiting Approval 1 after the approver approved an end-user request with an approval workflow. | The approval workflow status transition logic correctly progresses the request to the next applicable status after approval. |
187213 | The business rule configuration for Squad Cast integration was not functioning as expected. | The business rule configuration for Squad Cast integration is fixed and functions correctly. |