Crescendo 6.3.1.2 Patch 34

184131

The Report icon was not visible for the users configured in the static group, even after creating a static group with 4 users and configuring the group in the Role Access page.

The Report is visible for the users configured in the static group, even after creating a static group with 4 users and configuring the group in the Role Access page.

187117

For Incidents converted into Service Requests, the manager approval email was triggered to the manager of the user who created the ticket (Created By) instead of the manager of the updated requester.

Example.

An Incident was created by Michael Carter on behalf of David Miller and later converted into a Service Request. Although David Miller was updated as the requester, the manager approval email was incorrectly sent to Michael Carter’s manager instead of David Miller’s manager.

For Incidents converted into Service Requests, the manager approval email is now triggered to the manager of the updated requester instead of the manager of the ticket creator.

186969

The system froze when text was entered in the search field in the upper-right corner of the Asset Inventory - List page. Refreshing the browser did not resolve the issue, and the browser had to be closed before logging back in.

The search field in the Asset Inventory - List page processes entered text without causing the system to freeze.

185398

The User Records History page in the Production environment did not display any data.

The User Records History page in the Production environment now correctly displays the available data.

The system identifies the correct service request type and successfully triggers and attaches the workflow when the ticket is created via email.