Crescendo 6.3.1.2 Patch 11

181474 

When a new form is created using 'Use Existing Form', the newly created form was not displayed in the Role Template screen > Screen Selection (3rd step).

Prerequisites
1) Log in as an App Designer.
2) Create a New form using 'Use Existing Form'.

Steps:
1) Log in as an Administrator.
2) Click Service Management > Access Control Center > Role Template.
3) Navigate to the 3rd step - Screen Selection.
4) Verify if the newly created form is displayed in the Customer Info section and Access Control Center section.

The newly created form is now successfully displayed in the Role Template screen > Screen selection respective sections.

181840

When Special Approver is configured in the Workflow with Approval Type set as Static and but user added as Additional Approver, the additional approver was not receiving notificaitons for ticket Approver under the List for approvals.

Prerequisites
1) Ensure that you have configured a workflow with a Special Approver, Approval type is static and a user is added as an Additoinal Approver in the workflow.
Steps:
1) Log in as an Approver who is configured as an Additional Approver.
2)Check the Approval at the top of the Title bar if Approval notificaiton was received for a ticket or in the Service Rquest > Approver Service Request if the same ticket was sent for approval using the special approver Workflow configuration.

 

The Additional Approver is now receiving the tickets for which the user is configured as a Special Approver.

181188

The Bulk Import/Export and View History pages often loaded as blank with no data displayed.

Steps:

1. Log in to the Apex application as an Analyst.
    

2. Navigate to Asset Management > Manage Asset > Fixed.
    The Fixed – List page is displayed.
    

3. Click Bulk Import or Export icon.
   
   

4. Verify if the page load appropriately.

The Bulk Import/Export and View History pages are displayed without any issue.

181665

The analyst could not be removed from the workgroup even though no incidents were associated with the analyst. In addition, the Action Record window for the analyst with associated incidents did not display any records.

Steps:

1. Log in to the application as an Analyst.
    

2. Navigate to Application Settings > Analyst(s).
   The Analyst(s) page is displayed.
    

3. Click ID hyperlink.
   
   

4. Click Remove icon corresponding to the Analyst name.

The analyst could remove without any issue.  

181780

The admin form data was not updating through POSTMAN.

Steps:

1. Log in to the application.
   

2. In the API Explorer select PUT Method.
   

3. Select Form Type as Designer.
   

4. Select Tenant and Form Name.
   

5. In the Request Body click Add a Field.
   

6. Select Tenant as Field and Value as required on the Set Request popup screen.
   

7. Payload is created, use this on POSTMAN and observe if the admin form data is updated.

The admin form data is updating through POSTMAN as expected.

180855

CI details page was opening blank even though all CI data displayed correctly in the list page.

Steps:

1. Log in to the application.
   

2. Navigate to Infrastructure as CI form.
   

3. Delete the Category field.
   

4. Save and Publish the form.
   

5. Navigate to Infrastructure as CI list page.
   

6. Access the existing records and verify whether the values are binded.
   

7. Verify whether able to create a new CI record.
   

8. Verify whether values are binded for the newly created record.
   

9. Verify whether able to update the CI.
   

CI details page is displaying as expected.