Priority Matrix

You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of a Problem Record (PR).

Configure Priority Matrix

To configure Priority Matrix, perform the following steps:

1. Navigate to Problem > Configuration > Priority Matrix.
   

   Figure: Priority Matrix

2. Select the required Department.
   

   Figure: Department

3. Click Add New or icon.

4. Specify the required details on Priority Matrix details page. For information about the fields on the Priority Matrix Details page, see Field Description.
   

   Figure: Priority Matrix Details

Field Description

The following table describes the fields on the Priority Matrix Details page:

5. Click Submit. A new Priority Matrix is configured.

Actions

This section explains all the icons displayed on the right-side panel of the Priority Matrix page.

Filters

Click Filters to specify a particular filter criteria to display the Priority Matrixes. On click the Filters icon, the Filters pop-up page is displayed. Select a value from the Matrix Type list and click Submit.

Figure: Filters pop-up page

Show List

Click Show List or to display the LIST table showing all the Priority Matrix values configured for the selected Department.

Figure: Priority Matrix List Page

Priority Matrix ID column in the LIST table displays the ID associated with every configuration.

• To edit a Priority Matrix value, click the configured Impact value. Make appropriate changes and click SUBMIT.

• To display the inactive Priority Matrix values, click the Include Inactive check box.

Note

When the Priority Matrix values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new Priority Matrix value.