RCA Type

You can configure RCA Types for the selected Tenant. The RCA type is the type of RCA under which a RCA can be defined.

Configure RCA Type

To configure RCA Type, perform the following steps:

1. Navigate to Problem > Configuration > RCA Type.
   

   Figure: RCA Type
   

2. Select the required Department.
   

   Figure: Department

3. Click Add New or icon.

4. Specify the name for the RCA in the RCA Name text box and specify a numeric value in the Sort Order text box. If you select the Active check box, the RCA Type becomes an available option on the other pages of the application.
   

   
   Figure: RCA Type Details Page

5. Click Submit. A new RCA Type is configured.

Actions

This section explains all the icons displayed on the right-side panel of the RCA Type page.

Show List

Click Show List or to display the LIST table showing all the RCA Type values configured for the selected Department.

Figure: RCA Type List

RCA Type ID column in the LIST table displays the ID associated with every configuration.

• To edit a RCA Type, select the RCA Type. Make appropriate changes and click Submit.

• To display the inactive RCA Types, click the Include Inactive check box.

Note

When the RCA Type values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new RCA Type value.