Release Notes Apex v2.0-Phase 1.1 Patch 2

91427

Getting ‘You do not have access to this page’ error after applying the filter.

Precondition

Create and publish the catalog with "Enable Service Entitlement" enabled.

Steps:

1. Navigate Request > User > New Service Request.

2. Select the department.

3. Click on the filter icon.

4. Apply the filter and submit.

N/A

91429

Issue 1: Department column displays department code instead of department name.

Issue 2: Number of CRs column values are not left-aligned.

Steps

1. Navigate to Admin > Basic > User > CR Approver List.

2. Click on the Change History icon.

3. Observe the Department column in the history table.

N/A

91201

Records do not appear in the Reports for the CMDB and Change Request modules.

Steps

1. Log in to the b application as an Analyst.
   

2. Navigate to Reports and click on Change Request / CMDB widget.

N/A

91392

The count is mismatching between the Overall Change Record count and the SLA tabs section.

Precondition

CR should be created with selection the Planned Start Time and Planned End Time.

Steps:

1. Log in to the application – the Analyst Dashboard will be displayed.

2. Navigate to Change Record tab and verify count of CR.

3. Navigate to the tab and compare the overall count with the counts in the ‘Change Records’ tab for: SLA Breached (count), Breaching in next 12H (count), Breaching in next 24H (count), and Upcoming (count).

N/A

87558

KM article not displaying on the Recommended Articles screen once after typing in the keyword to display the Recommended Article tile in the Search bar.

Prerequisites:

• Open the Mobile App (v194(End User Persona))

• Enter the configured Web Service URL and proceed.

• Enter the username and password of an end user.

Steps

1. Scroll down till recommended articles.

2. Click See All button.

3. On the Recommended Articles page, in the Search bar, type in the keyword to display the Recommended published Article tile > Verify.

N/A