Release Notes Apex v2.0-Phase 1.2 Patch 2

98544

When hovering the mouse over Reports menu the Integration hub menu appears.

Steps:

1. Log in to the application as Admin/Analyst where Integration Hub and Reports menu's are enabled.

2. Now hover the mouse on Integration Hub menu then move the cursor to Reports menu.

3. Check on hover, which link is displayed.

The Reports menu is successfully displayed, when you click Integration Hub > Reports.

98568

The 'Update By' name in user communication displays the ticket caller's name even when the ticket is updated by another CC user.

Prerequisites:

1. SR Mail Parser must be enabled and action for resolved service request must be set to Reopen SR with the Update Communication details checkbox on Notification Parser details page.

2.  SR must be logged in any mode mail or web. 

3. SR ticket must be resolved by the analyst and ticket resolution mail must be triggered to the caller.

Steps:

1. As a ticket caller reply to resolved SR ticket with the comments and keep CC user as Reporting manager ID as example. 

2. Now with the Reporting Manager or CC user mailbox add the comments & reply to the same mail.

3. Post SR Mail Parser Job run, Now login as analyst to Apex2.0 application and go to SR ticket where it was updated by the system i.e reopened SR ticket. 

4. Go to Communication tab and verify the User communication logs from Caller and CC User. 

The 'Update By' name in user communication displays the correct name of the Reporting manager who updated the ticket.

98553

On Incident Management list page and Service Request list page the Refresh Interval was not working correctly.

Steps

1. Log in as an Analyst.

2. Click Incident > Manage Incident > Incident List page.

3. or Click Service Request > Manage Service Request > Service Request list page.

4. Set the Refresh Interval to 1 or any other value and verify the functionality. 

The auto-refresh interval configured on Incident Management list page and Service Request list page is working correctly.

98348

System displayed the following error message:

'The following attachment(s) are invalid - (filename.ovpn), either remove or correct them before submitting.' though .ovpn extension is allowed in the system.

Prerequisites:

• In the Admin > Application Settings page, define the .ovpn extension in 'Valid Attachment Extensions' field. Logout and Login to the application.

Steps:

1. In the application navigate to any of the page where attachment controls are present.

   Example, Navigate to Incident > Manage Incidents. The Incident List page is displayed.

2. Open any of the existing incident which is in open state. On the Actions panel, click Send Email action. In Send Email popup window, upload the attached .ovpn file in Attachment field.
   

System does not display any error message.

98551

Under the Actions column none of the icons were displayed.

Steps:

1. Log in to the Apex application as an Analyst.

2. Navigate to Incident > Manage Incidents. The Incident List page is displayed.

3. Click on any of the Incident ID hyperlink. The Incident Details page is displayed. Click Address Book icon under User Profile. On the Address Book window, specify the Contact Name. For Example: Fredrick.Norton@Symphonyai.com Select the searched user. Selected User will appear in Global Address book table.

4. Verify the Actions column.
   

Under the Actions column icons are getting displayed.

98566

SR update email subject was blank for Child SRs in Assigned and In Progress status, and the mail history displayed the previous status instead of the current status.

Prerequisite:

Create 02 SR in the new status.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Navigate to Request > Service Request List. The Service Request List page is displayed.
   

3. Click SR ID and select Relationship tab to add another created SR.
   

4. Verify the SR status and Change History details.

The SR update email displays the correct subject for Child SRs, and the mail history shows the current status accurately.

98567

An error was displayed when clicking the Organization logo after switching from the Super Admin role to the Analyst role.

Prerequisites:

1. Log in with Super Admin or Analyst Role.
   

2. At least one user with the Analyst role must be configured on the Switch User configuration page.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Click User Profile on the right-hand side top corner and select Switch User.
   

3. On the Switch User page, select the User whose role is Analyst and then click SWITCH USER.
   

4. User will be switched to the selected User List Role.
   

5. Click Organization logo and verify in the switch user page.

The application opens correctly when clicking the organization logo after switching from the Super Admin role to the Analyst role.